Patient Care Coordinator - Acton, MA

Achieve Physical Therapy LLC; Acton (MA); On-site; USD 36,900 - 45,100; Full time

Benefits offered by this job

401(k)

Health, dental, and vision insurance

Flexible scheduling

Paid time off

Tuition reimbursement

Job summary

Achieve Physical Therapy LLC in Acton, MA, is looking for a Patient Care Coordinator who will be the first point of contact for patients. This role combines patient communication and administrative support, emphasizing a welcoming environment.

The ideal candidate has strong interpersonal skills, 2+ years of healthcare experience, and familiarity with EMR systems. We offer competitive compensation at $20/hour alongside benefits including health insurance and opportunities for advancement.

Qualifications

• 2+ years of experience in a healthcare or business-related office.
• Familiarity with insurance guidelines and basic medical terminology.
• Experience in scheduling and customer service.

Responsibilities

• Answer incoming phone calls promptly and professionally.
• Respond to new patient inquiries in a timely manner.
• Guide patients through scheduling and intake processes.
• Maintain clear communication with patients and team members.

Skills

Strong interpersonal communication skills

Problem-solving abilities

Attention to detail

Sales skills preferred

Education

Associate’s degree preferred

Tools

Electronic Medical Record (EMR) systems

Google Workspace

Job description

Do you enjoy helping people feel supported and understood? Are you naturally organized, detail-oriented, and energized by being part of a collaborative, supportive culture? If so, this may be the role for you.

As a Patient Care Coordinator (Experience Preferred), you are often the first point of connection for our patients and play a vital role in shaping a welcoming, organized, and reassuring experience from the very first interaction. This position blends patient communication, front office administrative support, and teamwork, with a strong focus on empathy and service.

Why Achieve Physical Therapy?

At Achieve Physical Therapy, we believe in doing meaningful work; the kind that helps people move, heal, and reclaim their quality of life. Founded in 2008, we are a growing, privately owned and operated organization specializing in outpatient physical therapy, with expertise in orthopedics, sports rehabilitation, and pain management. With four clinics in Acton, Bedford, Hudson, and Sudbury, MA, and a team of 20+ skilled physical therapists, we are proud to serve our communities while fostering a workplace where both patients and staff are supported, valued, and encouraged to grow.

Compensation

$20/hour

Qualifications

• 2+ years of experience in a healthcare or business‑related office working with customers, scheduling, and/or insurance verification
• Associate’s degree preferred
• Familiarity with insurance guidelines and basic medical terminology
• Electronic Medical Record (EMR) experience preferred
• Proficiency in Google Workspace (Gmail, Docs, Sheets, Chat, etc.)

Responsibilities

• Serve as a welcoming and dependable first point of contact by answering incoming phone calls promptly and professionally
• Respond to new patient inquiries from phone calls, website forms, and email in a timely and thoughtful manner
• Listen to patient concerns and guide them through next steps in care with clarity and empathy
• Guide prospective patients through the scheduling and intake process with confidence and professionalism
• Accurately register patients in the EMR, ensuring all demographic, insurance, and intake information is complete prior to the initial evaluation
• Confirm receipt of patient registration forms and proactively resolve intake or scheduling conflicts
• Schedule patient appointments based on availability, patient preferences, and clinic utilization needs
• Track patient leads and referrals while maintaining proactive follow‑up communication
• Conduct appointment reminder and rescheduling calls to support patient attendance and continuity of care
• Maintain clear, compassionate communication with patients, clinicians, and administrative team members
• Assist with documentation management, scanning, and front office organization
• Support a positive clinic environment by contributing to team communication, shared goals, and company values
• Provide coverage for other Patient Care Coordinators as needed

Skills

• Strong interpersonal, telephone, and written communication skills
• Friendly, professional, and skilled at building relationships with people of all backgrounds and abilities
• Sales skills preferred or willingness to learn basic consultative sales techniques
• Effective problem‑solving and creative thinking abilities
• Excellent time management, organizational, and attention‑to‑detail skills
• Ability to work both independently and collaboratively as part of a team
• Strong commitment to customer service and patient satisfaction

Benefits

• 401(k)
• 401(k) matching
• Health, dental, and vision insurance
• Life insurance
• Flexible scheduling
• Paid time off
• Employee discounts
• Loan repayment program
• Tuition reimbursement
• Professional development assistance
• Retirement plan
• Opportunities for advancement