Part-Time Patient Care Coordinator

Professional Physical Therapy; Boston (MA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Monthly performance bonus

Sick time earned based on Massachusetts Sick Law

Job summary

A healthcare provider in Boston seeks a dedicated Patient Care Coordinator to be the first point of contact for patients, ensuring exceptional customer service and a positive experience. Responsibilities include greeting patients, scheduling appointments, and handling insurance discussions. The ideal candidate will have a high school diploma, customer service experience, and strong organizational skills. This role offers a competitive hourly wage and additional benefits, such as a monthly performance bonus.

Qualifications

• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Strong attention to detail and organizational skills.
• Proficient in computer skills and ability to learn new software systems.

Responsibilities

• Greet patients and answer phones.
• Schedule patient appointments and complete new patient registration.
• Discuss insurance benefits, authorization requirements and payment responsibilities.

Skills

Customer service experience

Excellent interpersonal skills

Attention to detail

Organizational skills

Multitasking ability

Education

High school diploma or equivalent

Job description

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a positive patient experience.

Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.

Compensation:

• $17–$21 per hour, based on experience and qualifications

Responsibilities:

• Greet patients
• Answer phones
• Schedule patient appointments
• Complete new patient registration and data entry
• Discuss insurance benefits, authorization requirements and payment responsibilities
• Collect patient balances (copay/deductible/coinsurance)
• Perform standard day-to-day clinical administrative responsibilities

Qualifications:

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast-paced environment.
• Proficient in computer skills and ability to learn new software systems.

Benefits:

• Monthly performance bonus
• Sick time earned based on Massachusetts Sick Law