Patient Care Coordinator

Professional Physical Therapy; Plainview (TX); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

Monthly performance bonus

Medical, dental, vision insurance

Life insurance

401k

Employee assistance program

Employee discounts

Employee referral program

Paid time off (PTO)

Job summary

Professional Physical Therapy is seeking a dedicated Patient Care Coordinator in Plainview, Texas. This role involves being the first point of contact for patients, ensuring a positive experience through exceptional customer service. Responsibilities include greeting patients, scheduling appointments, discussing insurance, and handling administrative tasks. Ideal candidates have a high school diploma, prior customer service experience, and strong communication skills. The position offers a competitive hourly wage and a comprehensive benefits package, including health insurance and paid time off.

Qualifications

• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Organizational skills to manage a fast-paced environment.
• Ability to learn new software systems.

Responsibilities

• Greet patients and answer phones.
• Schedule patient appointments and complete new patient registration.
• Discuss insurance benefits and payment responsibilities.
• Collect patient balances.
• Perform clinical administrative responsibilities.

Skills

Excellent interpersonal and communication skills

Strong attention to detail

Ability to multitask

Proficient in computer skills

Education

High school diploma or equivalent

Job description

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a positive patient experience.

Our company is committed to providing high‑quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.

Compensation

• $18–$21 per hour, based on experience and qualifications

Responsibilities

• Greet patients
• Answer phones
• Schedule patient appointments
• Complete new patient registration and data entry
• Discuss insurance benefits, authorization requirements and payment responsibilities
• Collect patient balances (copay/deductible/coinsurance)
• Perform standard day‑to‑day clinical administrative responsibilities

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service or administrative role, preferably in a healthcare setting.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask, prioritize tasks, and work in a fast‑paced environment.
• Proficient in computer skills and ability to learn new software systems.

Benefits

• Monthly performance bonus
• Medical, dental, vision insurance
• Life insurance
• 401k
• Employee assistance program
• Employee discounts
• Employee referral program
• Paid time off (PTO)