Home Care Intake Staffing Coordinator - In Person

CareSphere; Woodcliff Lake (NJ); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Paid time off

Medical insurance

Dental insurance

Vision insurance

Zusammenfassung

CareSphere in Woodcliff Lake, NJ is seeking a highly organized Home Care Intake Staffing Coordinator to manage client admissions and caregiver scheduling. You will coordinate staffing needs, communicate with clients, families, and caregivers, and ensure timely, reliable home care services while maintaining HIPAA-compliant confidentiality.

This on-site role requires attention to detail, multitasking, and collaboration with recruitment and operations to address staff shortages and start-of-care

Qualifikationen

• High school diploma or equivalent; associate or bachelor's preferred.
• Experience in home care, staffing, scheduling or medical office settings.
• Experience coordinating caregiver schedules and open shifts.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Proficient in Microsoft Office and scheduling/EHR software.
• Customer-focused and collaborative with clients, families and staff.

Aufgaben

• Coordinate caregiver staffing assignments based on client needs, availability, and schedules.
• Manage caregiver schedules and coverage for new and ongoing cases.
• Communicate changes with caregivers and clients; handle last-minute adjustments.
• Arrange replacement coverage for absences and emergencies.
• Match clients with suitable caregivers ensuring continuity of care.
• Maintain staffing schedules and update scheduling systems.
• Monitor start-of-care dates and ensure caregiver readiness.
• Follow up to confirm assignments and address concerns.
• Collaborate with recruitment, HR, and operations on staffing needs.

Kenntnisse

Organizational skills

Attention to detail

Verbal comms

Multitasking

Problem solving

Microsoft Office

Scheduling software

Team collaboration

Bilingual

Ausbildung

High school diploma

Associate degree

Bachelor's degree (preferred)

Tools

Scheduling software

Electronic Health Records

Home care management software

MS Office

Jobbeschreibung

About the Role

We are seeking a highly organized, compassionate, and detail-oriented Home Care Intake Staffing Coordinator to join our team. This position plays a key role in coordinating new client admissions, managing caregiver staffing and scheduling, and ensuring clients receive timely, reliable home care services.

The ideal candidate will be responsible for managing the intake process from initial referral through service initiation, coordinating caregiver assignments, filling staffing needs, and maintaining communication with clients, families, caregivers, and referral sources. The successful candidate must be able to multitask, solve scheduling challenges, and work efficiently in a fast-paced home care environment.

Location: Woodcliff Lake, NJ
Schedule: On-Site

Monday to Thursday | 8 AM - 4 PM

Friday | 8 AM - 1 PM

Key Responsibilities:

Staffing and Caregiver Coordination

• Coordinate caregiver staffing assignments based on client needs, availability, qualifications, location, and requested schedules.

• Manage caregiver schedules and ensure appropriate coverage for new client cases, ongoing assignments, and open shifts.

• Communicate with caregivers regarding new assignments, schedule changes, call-outs, and client-specific requirements.

• Arrange replacement coverage for caregiver absences, cancellations, and last-minute staffing emergencies.

• Match clients with suitable caregivers while considering continuity of care, compatibility, and service requirements.

• Maintain accurate staffing schedules and update scheduling systems as assignments change.

• Monitor upcoming start-of-care dates and coordinate staffing to ensure caregivers are available before services begin.

• Follow up with caregivers and clients to confirm assignments and address scheduling concerns.

• Collaborate with recruitment, human resources, and operations teams to communicate ongoing staffing needs.

Communication and Operations

• Serve as a primary point of contact for clients, families, caregivers, and referral partners regarding intake and scheduling matters.

• Coordinate with internal teams to support smooth client onboarding and uninterrupted service delivery.

• Maintain confidentiality and comply with HIPAA requirements and applicable state and federal regulations.

• Track intake activity, staffing coverage, client admissions, and pending assignments.

• Identify operational issues and help implement solutions that improve efficiency, client satisfaction, and caregiver coverage.

Qualifications and Requirements

• High school diploma or equivalent required; an associate's or bachelor's degree in healthcare administration or a related field is preferred.

• Previous experience in home care, home health, healthcare administration, staffing, scheduling, or a medical office preferred.

• Experience coordinating caregiver schedules and filling open shifts.

• Strong organizational skills and exceptional attention to detail.

• Excellent verbal and written communication skills.

• Ability to multitask, prioritize competing demands, and meet deadlines in a fast-paced environment.

• Strong problem-solving skills and the ability to respond effectively to last-minute staffing changes.

• Proficiency in Microsoft Office and scheduling, electronic health records, or home care management software.

• Ability to maintain confidentiality and handle sensitive client and employee information appropriately.

• A customer-focused attitude and the ability to work collaboratively with clients, caregivers, and team members.

Preferred Skills

• Knowledge of home care operations, caregiver scheduling, and client admission procedures.

• Experience coordinating staffing for personal care aides, home health aides, certified nursing assistants, or other applicable care professionals.

• Ability to balance client service needs with caregiver availability and agency staffing requirements.

• Bilingual skills are a plus.

What We Offer

• Competitive salary based on experience.

• Opportunities for professional growth and advancement.

• A supportive and collaborative work environment.

• The opportunity to make a meaningful difference in the lives of clients and their families.

• Paid time off, medical, dental, vision

Equal Opportunity Employer: We provide equal employment opportunities to all qualified applicants in accordance with applicable laws.