Patient Care Coordinator

Sports Medicine North; Warwick (RI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

Generous PTO

Benefits package

Job summary

Ortho Rhode Island, part of Spire Orthopedic Partners, is seeking a Medical Coordinator to support patient access and care. You will triage calls, schedule appointments and help patients overcome barriers to care, while coordinating with the physician team.

Role requires high school completion, HIPAA knowledge, and comfort using EMR systems like Centricity and Exscribe. Bilingual Spanish or Portuguese is a plus. On-site position with competitive benefits.

Qualifications

• High School Graduate or equivalent.
• Experience with Microsoft Office (Word, Excel, PowerPoint).
• Discretion to work with confidential information.
• Knowledge of HIPAA Regulations.
• Medical Terminology experience.
• Bilingual Spanish or Portuguese is a plus.

Responsibilities

• Promptly answer calls with positive, clear communication to provide patient-focused service.
• Use resources and systems to answer inquiries and relay protocols to patients.
• Triage patient calls and physician messages; coordinate with physician team.
• Register and schedule patient appointments as needed.
• Obtain prescription refill requests and triage to physicians.
• Complete required forms (e.g., TDI, FMLA, school/work notes).
• Use Centricity and Exscribe EMR to support patient care.
• Obtain prior authorizations for imaging, injections and prescriptions.
• Monitor and triage messages via bi-directional texting platform.
• Maintain HIPAA and OSHA compliance.

Skills

Customer service

MS Office

HIPAA knowledge

EMR experience

Bilingual (Spanish/Portuguese)

Education

High School or equivalent

Tools

Centricity EMR

Exscribe EMR

Job description

Ortho Rhode Island, part of Spire Orthopedic Partners, is seeking a Medical Coordinator to support patient access and care. You will triage calls, schedule appointments and help patients overcome barriers to care, while coordinating with the physician team.

Role requires high school completion, HIPAA knowledge, and comfort using EMR systems like Centricity and Exscribe. Bilingual Spanish or Portuguese is a plus. On-site position with competitive benefits.