Bilingual Patient Care Coordinator

Page Mechanical Group, Inc.; Renton (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice with clinics across the United States. The Patient Care Coordinator will welcome patients, set appointments, and check patients in and out while maximizing satisfaction and efficient use of treatment rooms.

Ideal candidates have strong communication, organizational skills, and a patient-first attitude. Relevant front desk experience in medical settings is preferred; bilingual English/Spanish is a plus.

Qualifications

• HIPPA and OSHA compliance; promote a safe work environment at all times
• Excellent communication skills with the ability to communicate effectively with the patient, medical staff, insurance companies and others as relates to the case
• Caring demeanor toward patients and co-workers
• Clinical knowledge and familiarity with medical terminology
• Working knowledge of computers, fax, copiers and other technology
• Strong knowledge and understanding of electronic medical records software
• Prior medical receptionist experience, preferably in an orthopedic setting is a plus
• Strong administrative skills, with attention to detail in accuracy
• Bilingual (English/Spanish) is a plus

Responsibilities

• Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiries
• Optimize patient satisfaction, provider time, and treatment room utilization by checking in the patient in a timely fashion
• Maintain patient accounts by obtaining, recording, and updating demographic and financial information
• Schedule patient appointments at the end of the visit
• Maintain open communication with pre-cert team regarding orders for daily patients
• Tracking and follow-up with patient cancellations and no shows
• Performing daily audit of tasks assigned
• Checking patients in by EMR and verifying demographics and insurance information
• Following up on outpatient referrals and surgical referrals
• Provides the patient with printout of appointments
• Other duties as assigned

Skills

Customer service

Communication

Bilingual

Medical receptionist

Attention to detail

Education

High School Diploma or GED

Associate degree preferred

Tools

EMR software

Job description

Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice with clinics across the United States. The Patient Care Coordinator will welcome patients, set appointments, and check patients in and out while maximizing satisfaction and efficient use of treatment rooms.

Ideal candidates have strong communication, organizational skills, and a patient-first attitude. Relevant front desk experience in medical settings is preferred; bilingual English/Spanish is a plus.