Patient Coordinator - Plastic Surgery Clinic

Puyana Plastic Surgery PLLC; Coral Gables (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive base salary

Employee discounts

Paid time off

Job summary

Puyana Plastic Surgery PLLC in Coral Gables is seeking a Patient Coordinator to guide patients from initial consultation through surgery and recovery, delivering a luxury experience with strong sales focus.

Ideal candidates are highly organized, bilingual in English and Spanish, and comfortable coordinating treatment plans, scheduling, and financing while supporting the surgeon and clinical team.

Qualifications

• Highly organized and detail-oriented
• Friendly, warm and confident
• Sales-driven with strong communication skills
• Professional in appearance and communication
• Fluent in English and Spanish
• Comfortable discussing cosmetic procedures and pricing

Responsibilities

• Conduct in-person and virtual consultations
• Build trust and educate patients about procedures
• Present treatment plans and financial options
• Close surgical cases and collect deposits
• Follow up with leads and convert consultations into surgeries
• Coordinate surgery schedules and prepare quotes
• Manage patient financing applications
• Collect payments and maintain financial records
• Maintain documentation in EMR and CRM systems
• Provide exceptional customer service before and after surgery
• Coordinate with surgeon, manager, nursing team, and medical assistants
• Assist with post-operative patient communication
• Track personal sales performance and follow-up metrics
• Ensure a five-star experience for every patient

Skills

Organization & detail orientation

Customer service

Sales experience

Bilingual English/Spanish

Professional communication

Tools

Google Workspace

EMR systems

CRM software

Job description

Benefits:

• Competitive salary
• Employee discounts
• Paid time off

Join One of Miami's Premier Plastic Surgery Practices

Puyana Plastic Surgery is seeking an exceptional Patient Coordinator who is passionate about aesthetics, sales, and delivering an outstanding luxury patient experience. We are looking for someone who thrives in a fast-paced, high-performance environment and enjoys building relationships with patients while guiding them from their initial consultation through surgery and recovery. If you are highly organized, sales-driven, accountable, and love helping patients transform their lives, we'd love to meet you.

Responsibilities

As our Patient Coordinator, you will be responsible for managing the entire patient journey, including:

• Conducting in-person and virtual consultations
• Building trust and educating patients about procedures
• Presenting treatment plans and financial options
• Closing surgical cases and collecting deposits
• Following up with leads and converting consultations into surgeries
• Coordinating surgery schedules
• Preparing quotes and treatment plans
• Managing patient financing applications
• Collecting payments and maintaining accurate financial records
• Maintaining detailed documentation in our EMR and CRM systems
• Providing exceptional customer service before and after surgery
• Coordinating with the surgeon, manager, nursing team, and medical assistants
• Assisting with post-operative patient communication
• Tracking personal sales performance and follow‑up metrics
• Ensuring every patient receives a five-star experience from start to finish

The role involves assisting with patient consultations, treatment planning, surgical scheduling, lead follow‑up, and guiding patients throughout their aesthetic journey while supporting the surgeon and clinical team.

Qualifications

We are looking for someone who is:

• Highly organized and detail-oriented
• Friendly, warm, and confident
• Professional in appearance and communication
• Sales-oriented without being pushy
• Comfortable discussing cosmetic procedures and pricing
• Excellent at building relationships
• Able to multitask in a busy environment
• Self‑motivated and accountable
• Comfortable using computers, Google Workspace, spreadsheets, and EMRs
• Fluent in English and Spanish

Preferred Experience

• Plastic surgery
• Cosmetic surgery
• Medical aesthetics
• Dermatology
• Luxury sales
• Concierge medicine
• Hospitality
• High‑end customer service

Compensation

• Competitive base salary
• Monthly performance‑based commission
• Unlimited earning potential for top performers

Compensation consists of a base salary plus a monthly commission based on revenue from procedures personally coordinated and closed by the Patient Coordinator.

Schedule:

Full‑Time

Typically:

• Monday–Thursday: 10:00 AM – 6:00 PM
• Friday: 9:00 AM – 5:00 PM

Additional hours may occasionally be required based on patient needs and clinic operations.

What We Value

At Puyana Plastic Surgery, we believe our patients deserve excellence in every interaction.

We are looking for someone who is:

• Accountable
• Honest
• Reliable
• Team‑oriented
• Results‑driven
• Willing to continuously learn and improve
• Committed to providing exceptional patient care

Our ideal candidate takes ownership of their responsibilities, proactively solves problems, communicates effectively, and contributes positively to the success of the entire team.

Why Join Puyana Plastic Surgery?

• Work alongside a board‑certified plastic surgeon
• Beautiful luxury clinic in Coral Gables
• Competitive compensation with commissions
• Opportunity for professional growth
• Positive, team‑oriented culture
• Make a meaningful difference in patients' lives every day