Patient Care Coordinator / Client Experience Advocate - Plastic Surgery

Adoreal Inc.; Santa Monica, Northern (CA, KY); Hybrid; USD 55,000 - 80,000; Full time

Job summary

Adoreal Inc. partners with a luxury plastic surgery practice in Santa Monica to recruit a Patient Care Coordinator (PCC) / Client Experience Advocate (CEA).

You will own the patient relationship from first inquiry through consultation, treatment, and post-care, working with an on-site team to ensure a seamless experience and a high level of privacy and discretion. The role emphasizes consultative conversations about value, pricing, and financing, with a focus on patient comfort, follow-up, and

Qualifications

• Strong written and verbal communication with a warm, client-service instinct.
• Organized and diligent, able to manage multiple patients and schedules in your head.

Responsibilities

• Handle inquiries by phone, email, and social to set the tone and uncover patient needs.
• Convert inquiries into booked consultations and prep patients for the visit.
• Maintain current notes in EMR and CRM with patient goals and hesitations.
• Be the point of contact from consultation through surgery, recovery, and follow-up.
• Explain treatment plans, pricing, and financing clearly to help patients decide.

Skills

Strong written and verbalcommunication

Organized

Patient coordinator experience

Sales training in aesthetics

Job description

About the Opportunity

Adoreal works with a small number of leading aesthetic and cosmetic medicine practices, giving them the technology, operational support, and talent they need as they grow. We are hiring on behalf of one of those partners, a plastic surgery practice in Santa Monica, for a Patient Care Coordinator (PCC) / Client Experience Advocate (CEA).

Adoreal partners with a select group of top-tier aesthetic and cosmetic medicine practices, providing the technology, operational support, and talent that help them deliver an exceptional patient experience while they scale. We are recruiting on behalf of one of our partner practices, a high-end, luxury plastic surgery practice based in California.

About The Role

This is a patient care coordination and client experience role. You own the patient relationship from the first phone call through consultation, treatment, and everything after. It is not a front desk job. A separate front-office team handles reception, check-in, and the day-to-day running of the office, and you will work alongside them.

What matters most here is the conversation itself. You find out what a patient actually wants, talk openly about options and pricing, and help them reach a decision they feel settled about, whether that decision is yes or no. Do that well and patients come back for years and send their friends. It suits someone who is at their best one‑on‑one and who follows up when they said they would.

Key Responsibilities

Inquiry & Consultation Intake

• Handle incoming inquiries by phone, email, and social. The first call sets the tone, so ask real questions and find out what the patient is actually after.
• Turn those inquiries into booked consultations, and send patients in prepared so they are not hearing everything for the first time in the room.
• Keep notes current in the practice EMR and CRM. A patient history, goals, and hesitations should not have to be rediscovered at the next visit.

Patient Care Coordination

• Be the person patients call, from consultation through surgery, recovery, and follow‑up.
• Walk patients through pre‑op and post‑op instructions and answer the questions they are nervous to ask.
• Coordinate with the surgeon and other treatment providers, and clinical staff, so nothing falls between them.
• Follow up to confirm appointments and check on recovery, before a patient has to chase you.

Client Experience & Practice Growth (CEA)

• Present treatment plans, pricing, and financing clearly, so patients can decide with the full picture in front of them.
• Run the consultation conversation with structure. Understand the goal, address hesitations head on and help every patient throughout their decision‑making process.
• Follow up on a real schedule with patients who need time to think. Consultative, never pushy, but nobody should go quiet in your pipeline because you forgot about them.
• Keep track of your own pipeline of prospective patients, from first inquiry to booking, in the practice CRM.
• Help them navigate financing options such as CareCredit and Cherry.
• Help with reputation management by asking happy patients for reviews and handling any service complaint quickly.
• Protect patient privacy and hold the standard of discretion a practice like this depends on.

• You live in or near Santa Monica. This role is on‑site.
• Polished, presentable, and professional in appearance and demeanor at all times.
• Organized and diligent, and comfortable holding several patients, schedules, and priorities in your head at once.
• Comfortable talking about value. Pricing, treatment plans, and financing come up constantly, and how you handle those conversations shapes whether patients go ahead.
• You see what needs doing and do it, rather than waiting to be told.
• Genuinely at ease in a clinical setting and around patients.
• Strong written and verbal communication, with a warm, client‑service instinct.
• Prior experience as a patient coordinator, treatment coordinator, or client experience advocate in plastic surgery, dermatology, a medspa, or a similar aesthetics setting.
• Formal consultative sales training in aesthetics or elective medicine is a strong plus, as is a track record of owning the consult‑to‑booking process.
• Familiarity with aesthetics EMR, CRM, and scheduling software helps, but we can teach the software.

Adoreal is helping our partner plastic surgery practice fill a position internally. This position is not with Adoreal directly.

We provide the operational, marketing, and growth infrastructure that empowers surgeons to focus on what they do best: delivering exceptional patient care and outcomes.

By combining innovative business strategies with world‑class clinical talent, Adoreal enables clinics and surgeons to thrive in today’s competitive elective medicine landscape.