Patient Care Coordinator

VCU Dental Care; Richmond (VA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health and Group Life Insurance

Vision

Dental Insurance and Discounts

Flexible Spending Participation

Paid Holidays

Paid Time Off (PTO) Leave

401k contribution and match

Professional Development/Tuition

Short Term Disability

Long Term Disability

Life Insurance

Job summary

VCU Dental Care in Richmond, Virginia, seeks a Patient Care Coordinator to enhance patient experiences. The coordinator will manage scheduling, registration, billing support, and communication with patients in a fast-paced environment.

Ideal candidates possess strong customer service skills and knowledge of dental terminology. Proven experience in medical or dental offices is preferred. Benefiting from various health and retirement plans, applicants are invited to join a supportive work culture.

Qualifications

• Strong customer service skills supporting patients, students, residents, faculty, and staff.
• Knowledge of dental terminology and office procedures preferred.
• Proficient in Windows-based systems with accurate data entry skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of patient financial ledgers and ability to explain balances.

Responsibilities

• Support optimal patient experience through scheduling and registration.
• Serve as primary point of contact for patients.
• Ensure accurate appointment management and billing support.

Skills

Customer service skills

Knowledge of dental terminology

Strong communication skills

Organizational skills

Data entry skills

Ability to manage priorities

Education

High school diploma or equivalent

Customer service experience

Job description

Chief Purpose of the Position

The Patient Care Coordinator supports an optimal patient experience through scheduling, registration, account management, and financial coordination. This role serves as a primary point of contact for patients, ensuring accurate appointment management, billing support, insurance verification, and patient communication.

Knowledge, Skills, and Abilities Required

• Strong customer service skills supporting patients, students, residents, faculty, and staff.
• Knowledge of dental terminology and office procedures preferred.
• Strong communication, interpersonal, and organizational skills, including professional telephone etiquette.
• Proficiency in Windows-based systems with accurate data entry skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to manage multiple priorities and adapt to changing needs and schedules.
• Knowledge of patient financial ledgers and ability to clearly explain balances.

Education and Experience Required

• High school diploma or equivalent required.
• Customer service experience required.
• Dental or medical office experience preferred.
• Accounts receivable and/or insurance experience preferred.

Hiring Range: Commensurate with experience

Brief Summary of Benefits

• Health and Group Life Insurance
• Vision
• Dental Insurance and Dental Discounts
• Flexible Spending Participation
• Paid Holidays
• Paid Time Off (PTO) Leave
• 401k contribution and match
• Professional Development/Tuition Assistance
• Short Term Disability
• Long Term Disability
• Life Insurance

Background checks required.

VCU Dental Care is an Equal Employment Opportunity Employer. We do not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, physical or mental disability, and/or age.