Patient Care Coordinator, Periodontics

VCU Dental Care; Richmond (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Dental Discounts

Flexible Spending

Paid Holidays

PTO after 90 days

401k match

Tuition Assistance

Short-Term Disability

Long-Term Disability

Life Insurance

Job summary

VCU Dental Care seeks a Patient Care Coordinator to ensure a smooth patient experience through scheduling, registration, account management, and financial coordination.

This role acts as the primary contact for patients, ensuring accurate appointment management, billing support, insurance verification, and proactive patient communication to support the clinic's operations.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Dental or medical office experience preferred.
• Accounts receivable and/or insurance experience preferred.

Responsibilities

• Supports an optimal patient experience through scheduling, registration, and account management.
• Provides billing support, insurance verification, and patient communication.
• Serves as the primary point of contact for patients and supports accurate appointment management.

Skills

Customer service

Dental terminology

Communication skills

Data entry

Insurance verification

Office software

Education

High school diploma or equivalent

Tools

Windows OS

Job description

Chief Purpose of the Position

The Patient Care Coordinator supports an optimal patient experience through scheduling, registration, account management, and financial coordination. This role serves as a primary point of contact for patients, ensuring accurate appointment management, billing support, insurance verification, and patient communication.

Knowledge, Skills, and Abilities Required

• Strong customer service skills supporting patients, students, residents, faculty, and staff.
• Knowledge of dental terminology and office procedures preferred.
• Strong communication, interpersonal, and organizational skills, including professional telephone etiquette.
• Proficiency in Windows-based systems with accurate data entry skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to manage multiple priorities and adapt to changing needs and schedules.
• Knowledge of patient financial ledgers and ability to clearly explain balances.

Education and Experience Required

• High school diploma or equivalent required.
• Customer service experience required.
• Dental or medical office experience preferred.
• Accounts receivable and/or insurance experience preferred.

Hiring Range

Commensurate with experience

Brief Summary of Benefits

Benefits for this position include, but are not limited to Health and Group Life Insurance, Vision, Dental Insurance and Dental Discounts, Flexible Spending Participation, and Paid Holidays. After completion of 90 days, you are eligible for Paid Time Off (PTO) Leave. After completion of 6 months, you are eligible for 401k contribution and match, Professional Development/Tuition Assistance, Short Term Disability, Long Term Disability, and Life Insurance.

Background checks required.

EEO Statement

VCU Dental Care is an Equal Employment Opportunity Employer. We do not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, physical or mental disability, and/or age.