Patient Care Coordinator

Virginia Commonwealth University; Richmond (VA); On-site; USD 2,204,000 - 3,306,000; Full time

Benefits offered by this job

Health and Group Life Insurance

Vision

Dental Insurance and Dental Discounts

Flexible Spending Participation

Paid Holidays

Paid Time Off (PTO) Leave

401k contribution and match

Professional Development/Tuition Asss

Short Term Disability

Long Term Disability

Life Insurance

Job summary

VCU Dental Care in Richmond, VA seeks a Patient Care Coordinator to ensure a smooth patient experience through scheduling, registration, and financial coordination.

The role serves as the primary contact for patients, handling appointment management, billing support, and insurance verification while communicating clearly with patients, students, residents, faculty and staff.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Dental or medical office experience preferred.
• Accounts receivable and/or insurance experience preferred.

Skills

Customer service

Dental terminology

Communication

Data entry

Independent work

Collaboration

Multitasking

Patient financial ledgers

Education

High school diploma or equivalent

Tools

Windows-based systems

Job description

Chief Purpose of the Position

The Patient Care Coordinator supports an optimal patient experience through scheduling, registration, account management, and financial coordination. This role serves as a primary point of contact for patients, ensuring accurate appointment management, billing support, insurance verification, and patient communication.

Knowledge, Skills, and Abilities Required

• Strong customer service skills supporting patients, students, residents, faculty, and staff.
• Knowledge of dental terminology and office procedures preferred.
• Strong communication, interpersonal, and organizational skills, including professional telephone etiquette.
• Proficiency in Windows-based systems with accurate data entry skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to manage multiple priorities and adapt to changing needs and schedules.
• Knowledge of patient financial ledgers and ability to clearly explain balances.

Education and Experience Required

• High school diploma or equivalent required.
• Customer service experience required.
• Dental or medical office experience preferred.
• Accounts receivable and/or insurance experience preferred.

Hiring Range: Commensurate with experience

Brief Summary of Benefits

• Health and Group Life Insurance
• Vision
• Dental Insurance and Dental Discounts
• Flexible Spending Participation
• Paid Holidays
• Paid Time Off (PTO) Leave
• 401k contribution and match
• Professional Development/Tuition Assistance
• Short Term Disability
• Long Term Disability
• Life Insurance

Background checks required.

VCU Dental Care is an Equal Employment Opportunity Employer. We do not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, physical or mental disability, and/or age.