Patient Care Coordinator, Periodontics

Virginia Commonwealth University; Richmond (VA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401k

Job summary

Virginia Commonwealth University is seeking a Patient Care Coordinator to support an optimal patient experience by handling scheduling, registration, and financial coordination. This role serves as the primary contact for patients, ensuring accurate appointment management, billing support, insurance verification, and proactive patient communication.

The position requires strong customer service, data entry accuracy, and the ability to work both independently and in a fast-paced, collaborative

Qualifications

• Customer service experience required.
• Dental or medical office experience preferred.
• Accounts receivable and/or insurance experience preferred.
• Data entry accuracy required.

Responsibilities

• Schedule and register patients for appointments.
• Manage patient accounts and billing support.
• Verify insurance coverage and benefits.
• Communicate with patients regarding appointments, approvals and balances.
• Maintain accurate records and data entry across systems.

Skills

Customer service

Phone etiquette

Communication

Data entry

Teamwork

Education

High school diploma or equivalent

Tools

Windows-based systems

Billing software

Job description

Chief Purpose of the Position

The Patient Care Coordinator supports an optimal patient experience through scheduling, registration, account management, and financial coordination. This role serves as a primary point of contact for patients, ensuring accurate appointment management, billing support, insurance verification, and patient communication.

Knowledge, Skills, and Abilities Required

• Strong customer service skills supporting patients, students, residents, faculty, and staff.
• Knowledge of dental terminology and office procedures preferred.
• Strong communication, interpersonal, and organizational skills, including professional telephone etiquette.
• Proficiency in Windows-based systems with accurate data entry skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to manage multiple priorities and adapt to changing needs and schedules.
• Knowledge of patient financial ledgers and ability to clearly explain balances.

Education and Experience Required

• High school diploma or equivalent required.
• Customer service experience required.
• Dental or medical office experience preferred.
• Accounts receivable and/or insurance experience preferred.

Hiring Range

Commensurate with experience

Brief Summary of Benefits

Benefits for this position include, but are not limited to Health and Group Life Insurance, Vision, Dental Insurance and Dental Discounts, Flexible Spending Participation, and Paid Holidays. After completion of 90 days, you are eligible for Paid Time Off (PTO) Leave. After completion of 6 months, you are eligible for 401k contribution and match, Professional Development/Tuition Assistance, Short Term Disability, Long Term Disability, and Life Insurance.

Background checks required.

EEO Statement

VCU Dental Care is an Equal Employment Opportunity Employer. We do not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, physical or mental disability, and/or age.