Patient Care Coordinator

Norman, Obeck, & Foy; Richmond (VA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive hourly rate based on time/

Paid Time Off (PTO)

Medical, dental, and vision insurance

401(k) with employer matching

Professional development and growth

Supportive, team-oriented work env.

Modern technology and well-equipped op

Job summary

Norman, Obeck, & Foy in Richmond, VA is seeking a Patient Care Coordinator to join the Front Office team. This role manages patient check-in, scheduling, insurance verification, and payments, contributing to a smooth patient experience.

The ideal candidate has at least one year of dental front office exposure, strong communication, and the ability to multitask in a fast-paced environment. Competitive hourly compensation and supportive, team-oriented culture are offered.

Qualifications

• 1 year of dental/healthcare front office experience
• Experience with dental insurance verification
• Familiarity with practice management software
• Excellent communication and interpersonal skills

Responsibilities

• Greet and check in patients with a welcoming, professional demeanor
• Answer phones and manage appointment scheduling to maintain a productive schedule
• Verify patient information and maintain accurate records
• Perform insurance verification and provide basic benefit breakdowns to patients
• Collect co-pays, balances, and process patient payments
• Coordinate patient flow and support the clinical team as needed
• Follow up with patients regarding appointments and treatment
• Maintain an organized and efficient front office environment

Skills

Communication skills

Interpersonal skills

Multitasking

Teamwork

Customer service mindset

Attention to detail

Tools

Practice management software

Job description

Patient Care Coordinator

Department: Front Office

Employment Type: Full Time

Location: Richmond, VA

Reporting To: Rhea Vox

Compensation: $24.00 - $27.00 / hour

Description

At Norman, Obeck, and Foy, we've built our reputation on providing exceptional, patient-focused dental care in a welcoming and supportive environment. As an established practice, we take pride in creating lasting relationships with our patients while fostering a collaborative team culture where every team member is valued. If you're passionate about delivering outstanding care and want to grow with a practice committed to clinical excellence, we'd love to meet you. We are seeking a skilled and dependable Patient Care Coordinator with at least two years of dental experience to join our team. This role is ideal for a motivated professional who is comfortable managing the front desk, values efficiency, and is committed to delivering high-quality patient communication in a team-oriented environment.

Position Overview

We are seeking an experienced and patient-focused Patient Care Coordinator to join our team. This role is ideal for someone with at least one year of experience in a dental or healthcare front office setting who thrives in a fast-paced environment and is passionate about delivering an exceptional patient experience.

Schedule

Monday, Tuesday, Thursday 7-5; Wednesday and Friday 7-1

What We Offer

• Supportive and team-oriented work environment
• Opportunity for continued growth and development
• Competitive compensation based on experience
• Consistent schedule and work-life balance

Key Responsibilities

• Greet and check in patients, ensuring a welcoming and professional experience
• Answer phones and manage appointment scheduling to maintain a productive schedule
• Verify patient information and maintain accurate records
• Perform insurance verification and provide basic benefit breakdowns to patients
• Collect co-pays, balances, and process patient payments
• Coordinate patient flow and support the clinical team as needed
• Follow up with patients regarding appointments and treatment
• Maintain an organized and efficient front office environment

Skills, Knowledge and Expertise

• Minimum of 1 year of experience in a dental or healthcare front office role preferred
• Experience with dental insurance verification and patient scheduling preferred
• Familiarity with practice management software is a plus
• Strong communication and interpersonal skills
• High attention to detail and organizational skills
• Ability to multitask and work efficiently in a team environment
• Positive attitude and strong customer service mindset

Benefits

• Competitive hourly rate based on experience
• Paid Time Off (PTO)
• Medical, dental, and vision insurance options
• 401(k) with employer matching
• Professional development and growth opportunities
• Supportive, team-oriented work environment
• Modern technology and well-equipped operatories