Patient Care Coordinator

Page Mechanical Group, Inc.; Raleigh (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Retirement plan

Professional development

Collaborative culture

Meaningful work

Job summary

Atlantic Fertility is seeking a Patient Care Coordinator to warmly greet patients, manage appointments, and support front desk operations. You will verify demographics and insurance, handle payments, and coordinate with clinical staff to ensure seamless visits.

The ideal candidate brings a patient-centric attitude, strong organization, and excellent communication in a fast-paced setting.

Qualifications

• Experience delivering compassionate patient service.
• Ability to manage multiple tasks while maintaining accuracy.
• Strong communication and problem-solving skills.

Responsibilities

• Greet and assist patients with warmth and professionalism.
• Schedule and manage patient appointments efficiently.
• Register patient information and verify demographics/insurance.
• Collect copays and process payments accurately.
• Answer calls and direct inquiries to appropriate departments.
• Coordinate with providers and staff to ensure smooth visits.

Skills

Patient-focused communication

Multitasking

Professional phone etiquette

Attention to detail

Team collaboration

Tools

EMR systems

Scheduling software

Job description

Patient Care Coordinator

Atlantic Fertility | Full-Time

Join a Team That Makes a Difference

At Atlantic Fertility, we understand that every patient who walks through our doors is on a unique and deeply personal journey. We are looking for a compassionate, organized, and customer-focused Patient Care Coordinator to join our Front Desk team and help create an exceptional experience for every patient, every visit.

If you thrive in a fast-paced environment, enjoy helping others, and are passionate about providing outstanding customer service, we'd love to meet you!

What You'll Do

As a Patient Care Coordinator, you'll be the first point of contact for our patients and play an essential role in ensuring each visit runs smoothly.

Responsibilities include:

• Welcome patients with warmth, professionalism, and compassion.
• Schedule new and established patient appointments while optimizing provider schedules.
• Register patients and maintain accurate demographic and insurance information.
• Verify insurance coverage and obtain required documentation.
• Collect patient copays, balances, and other applicable payments.
• Answer incoming phone calls and assist patients with questions or direct them to the appropriate department.
• Coordinate with providers, nurses, financial counselors, and laboratory staff to ensure seamless patient care.
• Keep providers informed of patient arrivals, delays, and schedule changes throughout the day.
• Process incoming documents and maintain accurate electronic medical records.
• Assist with patient flow and front desk operations to provide an outstanding patient experience.
• Support additional administrative and operational duties as assigned.

What We're Looking For

The ideal candidate is someone who:

• Has a genuine passion for helping patients.
• Communicates professionally and confidently.
• Thrives in a busy, team-oriented environment.
• Can successfully multitask while maintaining attention to detail.
• Demonstrates excellent problem-solving and organizational skills.
• Takes initiative and works independently.
• Maintains professionalism and confidentiality at all times.

Why You'll Love Working Here

At Atlantic Fertility, we believe our people are our greatest strength. We foster a supportive, collaborative environment where every team member plays an important role in helping patients build their families.

We offer:

• Competitive pay
• Comprehensive benefits package
• Paid time off
• Retirement savings plan
• Professional development opportunities
• Supportive and collaborative team culture
• Meaningful work that changes lives every day

Schedule

• Full-time
• Monday–Friday
• Occasional schedule flexibility based on clinic needs

Ready to Make a Difference?

If you're looking for more than just a job and want to be part of a team dedicated to providing compassionate, patient-centered care, we'd love to hear from you.

Apply today and become part of the Atlantic Fertility family!