Patient Care Coordinator

Advaita Health; Raleigh (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k) employer match

PTO and holidays

Health, dental, and vision insurance

HSA/FSA options

Free life insurance up to $10,000

Short- and long-term disability

Employee Assistance Program (EAP) with

Job summary

Advaita Health in Raleigh, NC seeks a Patient Care Coordinator to join a fast-paced clinical and administrative team. The role focuses on scheduling, admissions, benefit verifications, and insurance paperwork, while coordinating with providers to ensure excellent patient care.

You will support patients and staff with professional communication, confidentiality, and efficient front-line service in a non-clinical capacity that underpins clinical outcomes.

Qualifications

• Minimum of 5 years of healthcare experience.
• Experience working in a fast-paced environment.
• Understanding and working knowledge of the psychiatric continuum of care.

Responsibilities

• Schedule appointments and patient admissions.
• Perform benefit verifications and insurance paperwork.
• Provide front-line support for calls, referrals and inquiries.
• Collaborate with providers to ensure seamless patient care.
• Maintain confidentiality and professional communication at all times.

Skills

Healthcare experience

Fast-paced environment

Psychiatric continuum of care

Education

Bachelor’s degree or equivalent work experience

Job description

About Us

Advaita Health is committed to a sustainable, integrated model of behavioral healthcare where providers, staff, and patients thrive. Our clinical and operational teams work hand-in-hand, ensuring patients receive the best possible care while administrative processes run smoothly behind the scenes. Every role at Advaita Health contributes to our mission of delivering high-quality, accessible behavioral health services—and our patient care team plays a central role in creating a positive, supportive experience for everyone we serve.

About Us

Advaita Health is committed to a sustainable, integrated model of behavioral healthcare where providers, staff, and patients thrive. Our clinical and operational teams work hand-in-hand, ensuring patients receive the best possible care while administrative processes run smoothly behind the scenes. Every role at Advaita Health contributes to our mission of delivering high-quality, accessible behavioral health services—and our patient care team plays a central role in creating a positive, supportive experience for everyone we serve. Our goal for you is simple: to create a place where you can build a lasting career, maintain balance, and perform meaningful work without burning out. We support this through:

• Workloads and expectations that protect time for accuracy and growth
• Mentorship, training, and leadership development
• Performance measures based on values and competencies, not just numbers
• Built-in collaboration and transparency across teams
• Technology that supports efficiency rather than obstructs it

Why Join Advaita Health?

• Full-time, hourly, non-exempt position
• Opportunity to work closely with clinical and administrative teams, directly impacting patient care
• 401(k) employer match
• PTO and 10 recognized holidays
• Flexible health, dental, and vision coverage; HSA/FSA options
• Free life insurance up to $10,000; short- and long-term disability coverage
• Employee Assistance Program (EAP) with therapy and financial support

What We’re Looking For

We’re seeking a Patient Care Coordinator who is detail-oriented, professional, and motivated to support our patients and providers through excellent administrative and care coordination services. This role is the first point of contact for many of our patients, making professionalism, empathy, and clear communication essential. The Patient Care Coordinator is responsible for scheduling, patient admissions, benefit verifications, insurance paperwork, and front-line support for calls, referrals, and inquiries. Just as important, this role works side-by-side with our providers to ensure they can deliver the best possible care, while helping patients navigate questions about services, coverage, and next steps. We’re looking for someone who thrives in a fast-paced environment, balances multiple priorities, and demonstrates compassion and confidentiality in every interaction. Typical Schedule: Monday–Thursday, 11:00 a.m.–7:00 p.m., and Fridays, 9:00 a.m.–4:00 p.m., with occasional Saturdays.

Qualifications

• Bachelor’s degree or equivalent work experience
• Minimum of 5 years of healthcare experience
• Experience working in a fast-paced environment
• Understanding and working knowledge of the psychiatric continuum of care

Competencies

• Adaptability to changing priorities and patient needs
• Technical proficiency with IT systems (EHR platforms, RingCentral, Doxy.me, etc.)
• Detail-oriented with strong organizational skills
• Effective verbal and written communication to enhance patient care and team coordination
• Self-starter with strong accountability
• Ability to multi-task across phones, patients, and administrative duties

Ready to Join Us?

If you’re looking for more than just a job—if you want a career where your expertise supports patients, providers, and the sustainability of behavioral healthcare—we’d love to hear from you.