Care Coordinator - Admin

Complete Care; Tampa (FL); Presencial; USD 38.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Sick Leave

Paid Holidays + Floating Holiday

Company-Paid Life Insurance

Short-Term Disability

Career Growth Opportunities

Descripción de la vacante

Complete Care in Tampa, FL seeks a Care Coordinator (Admin) to welcome patients and coordinate care across services. You will schedule and confirm appointments, perform reminders, collect insurance data, and maintain EMR documentation to ensure a smooth patient journey.

You will support authorization workflows, help patients navigate next steps, and work with the team to improve clinic efficiency while delivering compassionate service.

Formación

• Focus on patient experience and accurate data handling.
• Ability to coordinate appointments and communicate clearly.
• Comfort with learning new healthcare processes and systems.

Responsabilidades

• Welcome patients and create a positive first impression at every visit.
• Schedule, confirm, and coordinate appointments across services.
• Send reminders and perform proactive outreach to support engagement.
• Collect and verify insurance and demographic information accurately.
• Assist patients with questions on appointments, payments, and next steps.
• Maintain complete, accurate documentation in the EMR.
• Coordinate with providers to ensure a seamless patient experience.
• Support insurance authorization workflows and follow up on approvals.
• Identify scheduling or authorization issues to prevent delays.
• Maintain an organized front office and support clinic operations.
• Look for workflow improvements to enhance patient experience.

Conocimientos

Welcoming patients

Organized

Reliable

Attention to detail

Strong communication

Herramientas

EMR / EHR systems

Descripción del empleo

Care Coordinator -AdminHelp Patients Heal. Make a Difference Every Day.At Complete Care, healing begins long before treatment starts. Every patient deserves timely access to care, a compassionate experience, and a team committed to helping them recover with confidence. As a Care Coordinator (Admin), you'll play an essential role in creating a seamless patient journey by ensuring every interaction is welcoming, organized, and focused on helping patients move forward in their recovery.As the first and often last person our patients interact with, you'll help coordinate care, remove barriers to treatment, and create an experience built on trust, communication, and exceptional service. Your work directly supports better outcomes for every patient who walks through our doors.This is an excellent opportunity for someone beginning or growing a career in healthcare who enjoys helping people, thrives in a fast-paced environment, embraces continuous learning, and takes pride in making every interaction count.If you're dependable, organized, compassionate, and energized by helping both patients and teammates succeed, we'd love to meet you.What You'll DoWelcome patients and create a positive first impression during every visit.Schedule, confirm, and coordinate appointments across multiple healthcare services to help patients stay on track with their care plans.Perform appointment reminders, compliance calls, and proactive outreach to support patient engagement and continuity of care.Collect and verify insurance and demographic information accurately to support efficient patient care and claims processing.Assist patients with questions regarding appointments, payments, and next steps in their recovery.Maintain complete and accurate documentation within the electronic medical record (EHR).Coordinate with providers and teammates to ensure every patient receives a seamless, well-coordinated experience.Support insurance authorization workflows and follow up on outstanding approvals to reduce delays in care.Help remove barriers to care by proactively identifying scheduling or authorization issues before they impact patients.Maintain an organized, professional front office while supporting efficient clinic operations.Continuously look for opportunities to improve workflows, enhance the patient experience, and support your team.You'll Thrive Here If You Are...Patient-Focused—You genuinely enjoy helping people and creating positive experiences.Calm—You remain composed and reassuring, even during busy clinic days.Reliable—Your team knows they can count on you to follow through on your commitments.Organized—You naturally keep schedules, priorities, and details on track.Accurate—You understand that every detail matters because every patient matters.Adaptable—You embrace change, enjoy learning new technology and processes, and are always looking for better ways to serve patients.Warm & Personable—You build trust through empathy, professionalism, and genuine care.A Strong Multitasker—You balance patient interactions, scheduling, documentation, and communication without sacrificing quality.Team-Oriented—You believe the best patient experiences happen when everyone works together.Accountable—You take ownership of your work, follow through on commitments, and hold yourself to a high standard of excellence.What Success Looks LikePatients feel welcomed, informed, and supported from their first visit through their recovery journey.Patients receive timely access to the care and services they need.Schedules remain organized, accurate, and optimized to support continuity of care.Documentation is complete, timely, and accurate.Insurance information and authorizations are processed accurately to minimize delays in treatment.Patients stay engaged with their care plans through proactive communication and follow-up.Providers and teammates rely on your communication, organization, and follow-through.You identify opportunities to improve processes that create a better experience for patients and teammates.You contribute to a collaborative culture where accountability, compassion, and excellence are part of every day.If you enjoy bringing order to busy days, helping people navigate their healthcare journey, solving problems, and making a meaningful difference in the lives of others, you'll fit right in.Why Complete Care?We're transforming the injury recovery experience by combining compassionate people, innovative technology, and continuous improvement to help patients heal faster and more confidently.We believe the best patient outcomes happen when great people work together, embrace new ideas, and never compromise on quality. That's why we invest in advanced technology, ongoing training, coaching, and career development—empowering our employees to grow, lead, and make a meaningful impact every day.If you're looking for a place where your work has purpose, your ideas are valued, your growth is supported, and every day gives you the opportunity to improve the lives of others, Complete Care is the place to build your career.BenefitsCompetitive SalaryMedical, Dental & Vision Insurance401(k) with Company MatchPaid Time OffPaid Sick LeavePaid Holidays + Floating HolidayCompany-Paid Life InsuranceShort-Term DisabilityCareer Growth OpportunitiesScheduleMonday: 7:30 AM – 11:30 AM & 2:30 PM – 6:30 PMTuesday: 12:00 PM – 7:30 PMWednesday: 7:30 AM – 11:30 AM & 2:30 PM – 6:30 PMThursday: 12:00 PM – 7:30 PMFriday: 7:30 AM – 1:30 PMApply TodayWe're looking for people with strong character just as much as strong experience.If you're dependable, organized, compassionate, and excited to grow your healthcare career while creating exceptional experiences for patients every day, we'd love to hear from you.Background Check Requirement:Employment is contingent upon successful completion of a Level 2 background check, in accordance with applicable state and federal regulations. More information regarding the screenings can be found at the following link: https://info.flclearinghouse.com/Complete Care proudly provides equal employment opportunities to all individuals regardless of race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.#LI-MM1Preferred ExperienceMedical ReceptionistPatient Services RepresentativeFront Desk CoordinatorMedical Office AssistantHealthcare AdministrationCustomer ServiceSchedulingNo healthcare experience? That's okay.We provide comprehensive training for dependable, patient-centered individuals who demonstrate professionalism, adaptability, strong communication skills, curiosity, and a desire to continuously learn and grow.