Patient Care Coordinator

Aimwellbeing; Raleigh (NC); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

401(k) employer match

PTO and holidays

Health, dental, vision coverage; HSA/F

Free life insurance

Job summary

Advaita Health is seeking a Patient Care Coordinator to join our healthcare team. This role focuses on scheduling, patient admissions, benefit verifications, and insurance paperwork, while providing front-line support for calls, referrals, and inquiries.

You will work closely with providers to ensure patients receive excellent care and navigate questions about services and coverage. Ideal candidates are detail-oriented, professional, and able to balance multiple priorities in a fast-paced

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum of 5 years of healthcare experience.
• Experience working in a fast‑paced environment.
• Understanding and working knowledge of the psychiatric continuum of care.
• Adaptability to changing priorities and patient needs.
• Technical proficiency with IT systems (EHR platforms, RingCentral, Doxy.me, etc.)
• Detail-oriented with strong organizational skills.
• Effective verbal and written communication to enhance patient care and team coordination.
• Self-starter with strong accountability.
• Ability to multi‑task across phones, patients, and administrative duties.

Responsibilities

• Schedule, admit patients, verify benefits, and handle insurance paperwork.
• Provide front-line support for calls, referrals, and inquiries.
• Collaborate with providers to ensure high-quality patient care.
• Navigate questions about services, coverage, and next steps.
• Maintain confidentiality and professionalism in all interactions.

Skills

Healthcare experience

Fast-paced environment

Communication

Multitasking

Detail-oriented

Adaptability

Confidentiality

Professionalism

Education

Bachelor’s degree or equivalent work experience

Tools

EHR platforms

RingCentral

Doxy.me

Job description

Become a vital part of a community-focused, caring healthcare team dedicated to your professional growth.

Advaita Health is committed to a sustainable, integrated model of behavioral healthcare where providers, staff, and patients thrive. Our clinical and operational teams work hand-in-hand, ensuring patients receive the best possible care while administrative processes run smoothly behind the scenes. Every role at Advaita Health contributes to our mission of delivering high-quality, accessible behavioral health services—and our patient care team plays a central role in creating a positive, supportive experience for everyone we serve.

Our goal for you is simple: to create a place where you can build a lasting career, maintain balance, and perform meaningful work without burning out. We support this through:

• Workloads and expectations that protect time for accuracy and growth
• Mentorship, training, and leadership development
• Performance measures based on values and competencies, not just numbers
• Built-in collaboration and transparency across teams
• Technology that supports efficiency rather than obstructs it

Why Join Advaita Health?

• Full-time, hourly, non-exempt position
• Opportunity to work closely with clinical and administrative teams, directly impacting patient care
• 401(k) employer match
• PTO and 10 recognized holidays
• Flexible health, dental, and vision coverage; HSA/FSA options
• Free life insurance up to $10,000; short- and long-term disability coverage
• Employee Assistance Program (EAP) with therapy and financial support

What We’re Looking For

We’re seeking a Patient Care Coordinator who is detail-oriented, professional, and motivated to support our patients and providers through excellent administrative and care coordination services. This role is the first point of contact for many of our patients, making professionalism, empathy, and clear communication essential.

The Patient Care Coordinator is responsible for scheduling, patient admissions, benefit verifications, insurance paperwork, and front-line support for calls, referrals, and inquiries. Just as important, this role works side-by-side with our providers to ensure they can deliver the best possible care, while helping patients navigate questions about services, coverage, and next steps.

We’re looking for someone who thrives in a fast-paced environment, balances multiple priorities, and demonstrates compassion and confidentiality in every interaction.

Typical Schedule: Monday–Thursday, 11:00 a.m.–7:00 p.m., and Fridays, 9:00 a.m.–4:00 p.m., with occasional Saturdays.

Qualifications

• Bachelor’s degree or equivalent work experience
• Minimum of 5 years of healthcare experience
• Experience working in a fast‑paced environment
• Understanding and working knowledge of the psychiatric continuum of care
• Adaptability to changing priorities and patient needs
• Technical proficiency with IT systems (EHR platforms, RingCentral, Doxy.me, etc.)
• Detail-oriented with strong organizational skills
• Effective verbal and written communication to enhance patient care and team coordination
• Self-starter with strong accountability
• Ability to multi‑task across phones, patients, and administrative duties

Ready to Join Us?

Committed to Compassionate and Ethical Care

Being a values-driven organization helps us attract and retain individuals who are passionate about making a difference. When our team members share a common set of values, it creates a cohesive, collaborative environment where everyone is aligned in their goals and purpose. This alignment not only improves the quality of care we provide but also fosters a sense of belonging and fulfillment among our staff. By prioritizing values such as empathy, respect, and continuous learning, we ensure that our organization remains resilient, adaptable, and committed to excellence in every aspect of our work.

The Importance of Being a Values-Driven Organization

We sometimes fall short, but it does not stop us from returning to our north star; our values. We believe that being a values-driven organization is essential to delivering exceptional healthcare and fostering a positive, supportive environment for both our clients and our team members.

Our values guide every decision we make, ensuring that we remain committed to our mission of providing holistic, compassionate, and accessible care to all. By grounding our work in a clear set of values, we create a strong foundation for ethical practices, transparency, and integrity, which builds trust with our clients and within our team. This trust is crucial for developing meaningful, lasting relationships that enhance the effectiveness of our care and the overall wellbeing of those we serve.

Our Values

Growth

Change is the only constant. We improve daily.

Groundedness

Balance in life is achieved through self-awareness. We are mindful.

Unity

Human connection fosters well-being. We cultivate meaningful relationships.

Transparency

Vulnerable, honest interactions build trust. We communicate with radical candor.

Accountability

High standards elevate performance. We rise together.