Patient Care Coordinator

Advaita Health; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) match

PTO

Health coverage

HSA/FSA options

Life insurance

Job summary

Advaita Health in Raleigh, NC is seeking a Patient Care Coordinator to serve as the first contact for patients, handling scheduling, admissions, benefit verifications, and insurance paperwork while delivering professional and empathetic service.

You will collaborate with clinical and administrative teams to help patients navigate services, coverage questions, and next steps, balancing multiple priorities in a fast-paced, confidential environment.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum of 5 years of healthcare experience.
• Experience in fast-paced environments.
• Understanding of the psychiatric continuum of care.
• Proficiency with IT systems and patient data privacy.

Responsibilities

• Schedule, admissions, benefit verifications, insurance paperwork.
• Front-line support for calls, referrals, and inquiries.
• Work with providers to deliver high-quality patient care.
• Navigate questions about services, coverage, and next steps.
• Maintain confidentiality and empathy in all interactions.

Skills

Healthcare experience

Fast-paced environment

Verbal and written communication

Multi-tasking

Detail-oriented

Confidentiality

IT systems proficiency

Education

Bachelor’s degree or equivalent work experience

Tools

EHR platforms

RingCentral

Doxy.me

Job description

Career Opportunities with Advaita Health

A great place to work.

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Patient Care Coordinator – Advaita Health

About Us

Advaita Health is committed to a sustainable, integrated model of behavioral healthcare where providers, staff, and patients thrive. Our clinical and operational teams work hand-in-hand, ensuring patients receive the best possible care while administrative processes run smoothly behind the scenes. Every role at Advaita Health contributes to our mission of delivering high-quality, accessible behavioral health services—and our patient care team plays a central role in creating a positive, supportive experience for everyone we serve.

Our goal for you is simple: to create a place where you can build a lasting career, maintain balance, and perform meaningful work without burning out. We support this through:

• Workloads and expectations that protect time for accuracy and growth
• Mentorship, training, and leadership development
• Performance measures based on values and competencies, not just numbers
• Built-in collaboration and transparency across teams
• Technology that supports efficiency rather than obstructs it

Why Join Advaita Health?

• Full-time, hourly, non-exempt position
• Opportunity to work closely with clinical and administrative teams, directly impacting patient care
• 401(k) employer match
• PTO
• Flexible health, dental, and vision coverage; HSA/FSA options
• Free life insurance up to $10,000; short- and long-term disability coverage
• Employee Assistance Program (EAP) with therapy and financial support

What We’re Looking For

We’re seeking a Patient Care Coordinator who is detail-oriented, professional, and motivated to support our patients and providers through excellent administrative and care coordination services. This role is the first point of contact for many of our patients, making professionalism, empathy, and clear communication essential.

The Patient Care Coordinator is responsible for scheduling, patient admissions, benefit verifications, insurance paperwork, and front-line support for calls, referrals, and inquiries. Just as important, this role works side‑by‑side with our providers to ensure they can deliver the best possible care, while helping patients navigate questions about services, coverage, and next steps.

We’re looking for someone who thrives in a fast-paced environment, balances multiple priorities and demonstrates compassion and confidentiality in every interaction.

Qualifications

• Bachelor’s degree or equivalent work experience
• Minimum of 5 years of healthcare experience
• Experience working in a fast-paced environment
• Understanding and working knowledge of the psychiatric continuum of care
• Adaptability to changing priorities and patient needs
• Technical proficiency with IT systems (EHR platforms, RingCentral, Doxy.me, etc.)
• Detail-oriented with strong organizational skills
• Effective verbal and written communication to enhance patient care and team coordination
• Self-starter with strong accountability
• Ability to multi‑task across phones, patients, and administrative duties

Ready to Join Us?

If you’re looking for more than just a job—if you want a career where your expertise supports patients, providers, and the sustainability of behavioral healthcare—we’d love to hear from you.