Care Coordinator

Pediatrica Health Group; Miami (FL); On-site; USD 51,000 - 72,000; Full time

Job summary

Pediatrica Health Group seeks a dedicated Care Coordinator to support pediatric patients and families across multiple practice sites. You will coordinate care, manage transitions, and promote adherence to treatment plans within a collaborative care team.

The role emphasizes effective communication, care management software use, and patient advocacy. Strong organizational skills and empathy are required to navigate diverse patient needs in a dynamic clinic setting.

Qualifications

• Bachelor's degree in nursing or related field preferred.
• 1–2 years of experience in care coordination or case management and/or patient services preferred.
• Strong communication, teamwork and empathy are essential.

Responsibilities

• Monitor patient progress and address barriers to care.
• Facilitate communication between patients, clinical teams, and external partners.
• Support utilization management and quality improvement activities.
• Maintain accurate records in care management systems and EHR.
• Coordinate appointments, referrals, and follow-up care across multiple providers.
• Connect patients with community services, financial assistance, and support programs.
• Educate patients on preventive care and wellness initiatives.
• Track and report metrics related to accreditation, benchmarking and program goals.

Skills

Strong communication

Interpersonal skills

Multitasking

Time management

EHR proficiency

Education

Bachelor’s degree in nursing

LPN license

Tools

Care management software

EHR systems

Excel

Databases

Job description

Every day is a good day to prepare for a healthy tomorrow. Providing children and their families with equitable access to quality pediatric care to build a foundation for a lifetime of optimal health and wellness is what drives our team to deliver its best every day. It’s our purpose.

Offering focused care from tots to teens, our pediatric primary care providers and teams partner with families to foster good health and strong, thriving communities. Second-to-none medical staff and top-tier administrative professionals keep our practices running smoothly and make each patient experience the best we can offer.

Working in partnership with patients, families, and communities who put their trust in us for their care, we hold ourselves accountable to ensure equitable access to care, advocate to create impactful change, and continually learn and progress to create better outcomes and brighter futures. Together, we’re paving the way for kids to develop into healthy young adults. Rooted in these values , we continue to grow and serve. Are you ready to join us?

The Care Coordinator is responsible for supporting patients and families by coordinating healthcare services, ensuring smooth transitions of care, and promoting adherence to treatment plans. Working across multiple practice sites, this role focuses on care management and utilization/quality improvement, medication refill management, coordination of care for special and post-acute populations, and tracking of key performance and accreditation metrics, in close collaboration with providers, payers, and community resources.

ESSENTIAL FUNCTIONS:

CareManagement

• Monitor patient progress and address barriers to care.
• Facilitate communication between patients, clinical teams, and external partners.
• Support utilization management and quality improvement activities.

Documentation & Compliance

• Maintain accurate records in care management systems and EHR.
• Ensure compliance with organizational policies and regulatory requirements.
• Manage medication refill requests and processing in accordance with clinical protocols.
• Assist patient’s parentsin understanding their care plans and available resources.
• Coordinate appointments, referrals, and follow-up care across multiple providers.
• Provide focused care coordination for special populations and post-acute care needs.

Resource Coordination

• Connect patients with community services, financial assistance, and support programs.
• Educate patients on preventive care and wellness initiatives.
• Track and report on metrics related to accreditation, benchmarking, and progress toward program goals.

KNOWLEDGE, SKILLS & ABILITIES

• Strongcommunicationand interpersonal skills.
• Ability to multitask and manage time effectively.
• Proficiency in care management software and electronic health records (EHR).
• Additional computer experience, including proficiency in Excel and databases.
• Core Competencies:Empathy and patient advocacy, organizational skills, collaboration and teamwork, and problem solving.

EDUCATION & EXPERIENCE

• Bachelor’s degree innursing, Licensed Practical Nurse certified, or a related field is preferred
• Minimum of1-2 years of experience incare coordination or case management andor patient services preferred.

WORKING CONDITIONS

General office working conditions.May require occasional overtime during peak periods, such as month-end or year-end closings.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by anassociateto successfully perform the essential functions of this job. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, theassociatewill berequired tostand,walk; sit; use hands to finger, handle, or feel objects,tools,or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. Theassociatemust occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, andthe ability to adjust.Frequent travel is required, often up to several hours of driving per day.Ability to travel to, attend, and conduct sales presentations.Manual dexterityis requiredto use desktopcomputersand peripherals.Exposure to variable weather conditions is likely.

WORK ENVIRONMENT

The workenvironmentcharacteristics described here are representative of those that must be met by anassociateto successfully perform the essential functions of his job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.