Patient Care Coordinator

Sport & Spine Physical Therapy; Portsmouth (VA); On-site; USD 42,000 - 52,000; Full time

Job summary

Sport & Spine Physical Therapy is seeking a highly motivated Patient Care Coordinator for our Portsmouth, NH clinic. You will be the first point of contact for patients, handling reception duties and coordinating with therapists to manage appointments.

Join a team focused on patient care, professional growth, and a collaborative culture. Flexible afternoon/evening shifts and a commitment to confidentiality are essential.

Qualifications

• High school diploma or equivalent.
• Previous receptionist or customer service experience preferred but not required.
• Excellent organizational and multitasking abilities.
• Strong written and verbal communication; proficient with computers.
• Valid driver’s license and ability to handle confidential information.

Responsibilities

• Greet and welcome patients and visitors in a friendly, professional manner.
• Answer incoming calls and route to staff efficiently.
• Schedule appointments, verify insurance, and assist with patient registration.
• Maintain patient records and ensure accuracy in computer systems.
• Coordinate with therapists to manage patient appointments.
• Handle payments and insurance inquiries with confidentiality.
• Know clinic services to answer patient questions effectively.
• Demonstrate strong time management to handle multiple tasks.

Skills

Customer service

Phone etiquette

Organizational skills

Communication

Computer skills

Attention to detail

Education

High school diploma

Job description

Sport & Spine Physical Therapy is a premier provider of physical therapy and sports medicine service serving Portsmouth, NH for over 20 years. As a PT-owned private practice, we are driven to provide highly individualized patient care that is centered on results. At Sport & Spine, we focus on relieving pain, improving movement, and restoring functioning. We also provide preventative healthcare and education to reduce a patient’s risk of re-injury.

We are looking for passionate and driven professionals who bring the best of themselves to everything they do. If you are ready to make a meaningful impact in a setting that supports clinical excellence, career growth, and teamwork,

Sport & Spine Physical Therapy is seeking a highly motivated and detail-oriented individual to join our Portsmouth, NH clinic as a Patient Care Coordinator!

*Hours needed: Monday through Friday 9am-6pm*

About Us

At Sport & Spine Physical Therapy, we believe in fostering an environment where every team member feels valued, supported, and empowered to make a difference. We’re not just about filling positions; we’re about building careers and relationships that last.

Your Role

As a Patient Care Coordinator at Sport & Spine Physical Therapy, you will be the first point of contact for our patients and will play a vital role in providing a positive and welcoming experience.

What you’ll do:

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Coordinate with therapists and clinicians to manage patient appointments effectively.
• Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
• Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
• Demonstrate excellent time management skills to handle multiple tasks simultaneously.

About You

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role is preferred but not required.
• Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
• Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.
• Strong computer skills.
• Excellent phone etiquette and strong interpersonal skills.
• Valid driver’s license.
• Ability to work flexible afternoon and evening shifts.
• Attention to detail and ability to handle sensitive patient information confidentially.

Sport & Spine Physical Therapy is committed to serving our team members who serve our patients and our communities. We offer competitive compensation and benefits for our employees and a collaborative, positive culture committed to patient care. At Sport & Spine, we invest in a culture of inclusion and positivity and encourage all to apply to our open roles. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Sport & Spine is a proud member of Fusion Physical Therapy Partners.