Patient Care Coordinator

Gilford Physical Therapy & Spine Center; Gilford (NH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off (3 weeks in first year)

6 paid holidays

401(k)

Medical insurance

Dental insurance

Vision insurance

Short- and long-term disability

Job summary

Gilford Physical Therapy & Spine Center in Gilford, NH is seeking a Patient Care Coordinator to be the welcoming first contact for patients. You will greet visitors, answer calls, schedule appointments, verify insurance, and assist with registrations.

You will coordinate with therapists to ensure smooth clinic operations, handle payments, and maintain patient records with confidentiality. Flexibility to work afternoons/evenings is required.

Qualifications

• High school diploma or equivalent.
• Experience in receptionist or customer service preferred but not required.
• Strong organizational and communication skills.
• Valid drivers license.
• Ability to work flexible afternoon and evening shifts.
• Maintain confidentiality of patient information.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Answer phone calls and route to appropriate staff.
• Schedule appointments and verify insurance information.
• Assist with patient registration and record maintenance.
• Coordinate with therapists and clinicians on appointment flow.
• Process payments and handle insurance inquiries with discretion.
• Maintain knowledge of clinic services for patient inquiries.
• Demonstrate strong time management to handle multiple tasks.

Skills

Customer service

Time management

Communication

Organizational skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Job description

Ready to make a real impact? AtGilford Physical Therapy & Spine Center, we're known throughout the Lakes Region of New Hampshire for our long-standing commitment to compassionate, hand-on care that helps patients move, heal, and thrive. Our dedicated team builds lasting relationships through personalized treatment and genuine connection. Join a close-kin, PT-led practice where your expertise is valued, your growth is supported, and your work truly makes a difference- one patient at a time.

Are you ready to make a meaningful impact on your patients' lives while growing your career in a supportive, team-oriented environment?Gilford Physical Therapy and Spine Center, a proud member of Fusion Physical Therapy Partners , is seeking a highly motivated and detail-oriented individual to join our Gilford, NH clinic as a Patient Care Coordinator!

*Hours needed: Monday-Thursday 12pm-7pm and Friday 11am-5pm*

About Us

At Gilford PT, quality patient care is our #1 priority: we provide one-on-one, personalized sessions focused on thorough evaluation, treatment, and patient education in posture, body mechanics, and lifting techniques. We prioritize ongoing staff education, advanced treatment methods, and close collaboration with physicians and healthcare professionals. Our approach emphasizes manual therapy and customized stabilization exercises tailored to each patient. We promise to:

• Prioritize Work-Life Balance: Enjoy 3 weeks of accumulated paid time off in your first year, 6 paid holidays, and a culture of wellness and well-being.
• Promote Teamwork: Be part of a supportive environment where your voice matters, and your contributions are celebrated.
• Reward Your Hard Work: 401(k), medical, dental, and vision insurance, plus short- and long-term disability coverage.

Your Role

As a Patient Care Coordinator at Gilford Physical Therapy & Spine Center, you will be the first point of contact for our patients and will play a vital role in providing a positive and welcoming experience.

What you'll do:

• Greet and welcome patients and visitors in a friendly and professional manner.
• Answer incoming phone calls and route them to the appropriate staff members efficiently.
• Schedule appointments, verify insurance information, and assist with patient registration.
• Maintain patient records and ensure accuracy of information in our computer systems.
• Coordinate with therapists and clinicians to manage patient appointments effectively.
• Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
• Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
• Demonstrate excellent time management skills to handle multiple tasks simultaneously.

About You

• High school diploma or equivalent.
• Previous experience in a receptionist or customer service role is preferred but not required.
• Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
• Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.
• Valid driver's license.
• Ability to work flexible afternoon and evening shifts.
• Attention to detail and ability to handle sensitive patient information confidentially.

At Gilford Physical Therapy, we invest in a culture of inclusion and positivity and encourage all to apply to our open roles. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.