Patient Care Coordinator

All-American-Home-Care-8; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

All American Home Care is seeking a Patient Care Coordinator to ensure clients receive consistent, reliable home care while maintaining compliance and operational accuracy. You will be the central point of coordination between clients and caregivers, helping ensure schedules are covered and documentation is accurate.

If you are organized, detail-oriented, and comfortable in a fast-paced healthcare environment, this in-office role offers meaningful impact and opportunities within healthcare

Qualifications

• Experience in home care, healthcare coordination, scheduling, or case management (preferred).
• Hands-on experience with HHAeXchange (HHAx).
• Strong understanding of EVV requirements and visit verification processes.
• Strong communication and problem-solving skills.
• Ability to stay organized in a fast-paced environment.
• Comfort using scheduling systems, spreadsheets and internal platforms.
• Bilingual English/Spanish (a plus).
• Reliable, detail-oriented, and team-oriented mindset.

Responsibilities

• Coordinate and maintain caregiver schedules to ensure full client coverage.
• Communicate daily with clients, families, caregivers, and other departments.
• Manage call-outs and last-minute coverage changes with urgency.
• Monitor open cases and assist with staffing adjustments.
• Utilize HHAeXchange (HHAx) to manage schedules and visit records.
• Monitor EVV compliance and address visit verification issues.
• Maintain accurate documentation in internal systems.
• Ensure professionalism, confidentiality, and compliance at all times.

Skills

Scheduling

Healthcare coordination

Communication

Problem-solving

Organization

Bilingual English/Spanish

Tools

HHAeXchange (HHAx)

Job description

At All American Home Care, the Patient Care Coordinator ensures clients receive consistent, reliable home care services while maintaining compliance and operational accuracy. This role serves as the central point of coordination between clients and caregivers. You help ensure schedules are covered, documentation is accurate, supporting daily scheduling, coordination, and communication. If you are organized, detail-oriented, and comfortable working in a fast-paced healthcare environment, this role offers meaningful impact and operational responsibility.

What You’ll Do

• Coordinate and maintain caregiver schedules to ensure full client coverage
• Communicate daily with clients, families, caregivers, and other departments
• Manage call-outs and last-minute coverage changes with urgency
• Monitor open cases and assist with staffing adjustments
• Utilize HHAeXchange (HHAx) to manage schedules and visit records
• Monitor EVV (Electronic Visit Verification) compliance
• Correct missed punches and address visit verification issues in a timely manner
• Maintain accurate documentation in internal systems
• Ensure professionalism, confidentiality, and compliance at all times

What Success Looks Like

• Schedules are covered and organized
• Call-outs are resolved quickly and professionally
• Communication is clear and proactive
• Documentation is accurate and up to date
• EVV records are accurate and compliant
• Clients and caregivers feel supported
• Schedules are covered consistently
• Communication is proactive and clear

  What You Bring

  • Experience in home care, healthcare coordination, scheduling, or case management (preferred)
  • Hands-on experience with HHAeXchange (HHAx)
  • Strong understanding of EVV requirements and visit verification processes
  • Strong communication and problem-solving skills
  • Ability to stay organized in a fast-paced environment
  • Comfort using scheduling systems, spreadsheets and internal platforms
  • Bilingual English/Spanish (a plus)
  • Reliable, detail-oriented, and team-oriented mindset

  Why Join All American Home Care

  • Supportive team environment
  • Opportunity for growth within healthcare operations
  • Meaningful work that directly impacts patient care

  Paid Training in Philadelphia

  All selected candidates must complete four weeks of paid, in-person training in Philadelphia, PA. Transportation and the hotel are provided or reimbursed, along with eligible training-related expenses. Meals and personal expenses are not covered. This is a fully in-office position. Remote or hybrid work is not available.