Patient Care Coordinator

All-American-Home-Care-8; Philadelphia (Philadelphia County); On-site; USD 42,000 - 65,000; Full time

Job summary

All American Home Care is seeking a Patient Care Coordinator to serve as the central link between clients and caregivers, ensuring schedules are covered, documentation is accurate, and compliance is maintained in a fast-paced healthcare environment.

You will use HHAeXchange to manage schedules and visit records, monitor EVV compliance, and coordinate daily communication with clients, families, and staff to deliver reliable home care with professionalism and confidentiality.

Qualifications

• Experience in home care, healthcare coordination, scheduling or case management.
• Hands-on experience with HHAeXchange (HHAx).
• Strong EVV knowledge and visit verification processes.
• Excellent communication and problem-solving abilities.
• Organized with ability to work in a fast-paced environment.
• Bilingual English/Spanish is a plus.

Responsibilities

• Coordinate and maintain caregiver schedules to ensure full client coverage.
• Communicate daily with clients, families, caregivers, and other departments.
• Manage call-outs and last-minute coverage changes with urgency.
• Monitor open cases and assist with staffing adjustments.
• Utilize HHAeXchange (HHAx) to manage schedules and visit records.
• Monitor EVV (Electronic Visit Verification) compliance.
• Correct missed punches and address visit verification issues in a timely manner.
• Maintain accurate documentation in internal systems.
• Ensure professionalism, confidentiality, and compliance at all times.

Skills

Home care coordination

Scheduling

Case management

EVV knowledge

Communication skills

Bilingual English/Spanish

Tools

HHAeXchange (HHAx)

Job description

At All American Home Care, the Patient Care Coordinator ensures clients receive consistent, reliable home care services while maintaining compliance and operational accuracy. This role serves as the central point of coordination between clients and caregivers. You help ensure schedules are covered, documentation is accurate, supporting daily scheduling, coordination, and communication. If you are organized, detail-oriented, and comfortable working in a fast-paced healthcare environment, this role offers meaningful impact and operational responsibility.

What You'll Do

• Coordinate and maintain caregiver schedules to ensure full client coverage
• Communicate daily with clients, families, caregivers, and other departments
• Manage call-outs and last-minute coverage changes with urgency
• Monitor open cases and assist with staffing adjustments
• Utilize HHAeXchange (HHAx) to manage schedules and visit records
• Monitor EVV (Electronic Visit Verification) compliance
• Correct missed punches and address visit verification issues in a timely manner
• Maintain accurate documentation in internal systems
• Ensure professionalism, confidentiality, and compliance at all times

What Success Looks Like

• Schedules are covered and organized
• Call-outs are resolved quickly and professionally
• Communication is clear and proactive
• Documentation is accurate and up to date
• EVV records are accurate and compliant
• Clients and caregivers feel supported
• Schedules are covered consistently
• Communication is proactive and clear

What You Bring

• Experience in home care, healthcare coordination, scheduling, or case management (preferred)
• Hands-on experience with HHAeXchange (HHAx)
• Strong understanding of EVV requirements and visit verification processes
• Strong communication and problem-solving skills
• Ability to stay organized in a fast-paced environment
• Comfort using scheduling systems, spreadsheets and internal platforms
• Bilingual English/Spanish (a plus)
• Reliable, detail-oriented, and team-oriented mindset

Why Join All American Home Care

• Supportive team environment
• Opportunity for growth within healthcare operations
• Meaningful work that directly impacts patient care