Patient Coordinator

Woolfson-Eye-Institute; Chattanooga (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Woolfson-Eye-Institute in Chattanooga, TN is seeking a front desk staff member to handle medical records and patient check-ins. The role involves preparing patient charts, verifying insurance, and scheduling appointments.

The ideal candidate should possess strong communication and organizational skills. A high school diploma or GED is required. Flexibility for early mornings and evenings is a plus. Join our team to represent our clinic professionally!

Qualifications

• Knowledge of medical practice procedures and functions preferred.
• Knowledge of medical terminology preferred, but not required.
• Previous experience with telephone systems and office equipment.

Responsibilities

• Prepare charts for appointments and manage patient check-ins.
• Collect co-payments and verify insurance information.
• Schedule return visits and handle phone calls as needed.

Skills

Excellent communication skills

Strong organizational skills

Ability to maintain confidentiality

Flexibility

Team player with positive attitude

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Job description

Description

JOB SUMMARY

Handles front desk and medical records duties.

SUPERVISION

Reports to the Center Manager

RESPONSIBILITIES

• Prepare charts for appointments; print daily appointment list for provider, type and create new patient chart within 24 hours of office visit
• Check patients in for appointments; verify insurance and demographic information at each visit, collect co-payments and patient balances
• Check out patient after they've seen the physician; schedule return visit as needed
• Answer phones; take and relay messages; refer callers to other departments as needed
• Copy, scan and mail documents and forms as needed
• Performs related work as required.

TYPICAL WORKING CONDITIONS

• Exposure to patients and public
• Exposure to paper products including carbon
• Regular use of computer keyboard, mouse, and telephone
• Work may be stressful at times
• Accommodating unique demands from each physician and their staff

GENERAL WORKER TRAITS AND QUALITIES

• Ability to maintain strict confidentiality on all patient issues
• Must be a team player with a positive attitude
• Ability and desire to represent the clinic in a professional manner
• Position require sympathy, tact and understanding in dealing with patients, physicians, and coworkers
• Ability to adjust to various personalities
• Ability to work with and without supervision and perform a variety of routine tasks
• Willingness to accept responsibility for established procedures

Requirements

• High school diploma or GED required
• Knowledge of medical practice procedures and functions preferred
• Knowledge of medical terminology preferred, but not required
• Previous experience with telephone systems and office equipment including copiers, adding machines, fax machines and computers Excellent communication skills.
• Strong organizational skills
• Excellent written and verbal communication skills
• Proficient in Outlook and Microsoft Word and other EMR systems
• Flexibility (may require some early mornings and evenings)