Administrative Manager

Ottobock SE & Co. KGaA; Dearborn (MI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

Vision

Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term disability

Job summary

Ottobock SE & Co. KGaA is seeking an Administrative Manager for their Dearborn, MI location. The successful candidate will support the Patient Care Coordinator role and manage administrative staff, ensuring compliance with safety regulations and HIPAA. A minimum of two years of office management experience in a healthcare setting and familiarity with EMR systems are required. Benefits include medical, vision, flexible spending accounts, paid time off, and short & long-term disability coverage.

Qualifications

• Ability to interact with clinical and non-clinical personnel respectfully.
• Minimum of two years office management experience in a healthcare setting.
• Minimum of three years with EMR/electronic health/medical record systems.

Responsibilities

• Coordinate administrative staff and facility operations.
• Collaborate with HR on employee relations and onboarding.
• Ensure procurement of medical documentation and insurance authorizations.

Skills

Professional interaction

Business functions knowledge

Fiscal planning

Team leadership

Proficient in MS Office

Communication skills

Critical thinking

Organizational skills

Education

Associate's degree or equivalent

Bachelor's degree preferred

Tools

EMR systems

Job description

We are currently looking for a dynamic Administrative Manager at our Dearborn, MI location!

Duties & Responsibilities

• Obtains thorough understanding of the Patient Care Coordinator role in preparation to provide the best support and management of the team.
• Exercises discretion in the daily coordination of administrative staff.
• Provides input in business and strategic planning.
• Helps with coordination of facility operations, procurement and inventory of IT and clinic equipment.
• Partners with Human Resources by completing assigned employee updates on performance, employee relations, recruiting, onboarding/offboarding and training.
• Coordinates the management of active patient cases in the WIP with all parties involved to keep cases moving forward in a timely manner. Resolves complaints.
• Ensures the procurement of medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities, and hospitals through direct live/phone communication, fax, and email as appropriate.
• Collaborates with Verification, Authorization, and Billing teams to secure insurance authorizations for patient cases, financial responsibility, and medical documentation requirements.
• Directs patient communications for scheduling, financial responsibility discussions, procurement of medical documentation from their referral source(s) through direct live/phone communication, fax, and email as appropriate.
• Ensures accurate patient, billing, insurance information, verification, and pre-authorization is obtained and maintained in patient files and the billing system.
• May assist with collection of money associated with copayments, deductibles, and other financially related items as needed. This might include depositing company funds into company bank.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
• Complies with Corporate Compliance and HIPAA requirements.
• Adheres to all safety regulations; compliance with Medicare and other governmental regulations.
• Performs other duties and special projects as assigned.

Qualifications

• Ability to interact with clinical and non-clinical personnel, patients, and caregivers in a professional and respectful manner.
• Relevant experience with business functions (HR, finance etc.).
• Knowledge of fiscal planning, budgeting and reporting.
• Understanding of relevant laws and regulations.
• Ability to lead the team in working collaboratively with a team approach.
• Proficient in MS Office and databases.
• Outstanding communication and interpersonal skills.
• Ability in critical thinking and problem-solving.
• Demonstrate excellent organizational, analytical, and time management skills.
• Associate’s degree or equivalent combination of education and experience. Bachelor’s degree preferred.
• Minimum two(2) years office management experience in a healthcare setting.
• Minimum three (3) years of experience with EMR/electronic health/medical record systems.
• Valid Driver's License with no restrictions.

Benefits

• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability