Patient Care Coordinator

Accelerate Dental; McCall (ID); On-site; USD 36,000 - 48,000; Full time

Job summary

McCall Dental Care in McCall, Idaho is seeking a Patient Care & Scheduling Coordinator to manage the patient journey from phone calls through checkout, ensuring a welcoming and informed experience while keeping the schedule productive.

You will serve as the link between patients, front desk, scheduling, and clinical teams, handling appointments, recalls, and HIPAA paperwork with warm communication and keen organization.

Qualifications

• College degree highly preferred.
• Warm, friendly and genuinely enjoys helping people.
• Highly organized and detail-oriented.
• Excellent communicator.
• Comfortable managing multiple priorities in a busy environment.
• Proactive about following up and completing tasks.
• Committed to protecting patient privacy.

Responsibilities

• Answer phones and respond to patient appointment requests.
• Greet patients and provide a warm, welcoming experience.
• Check patients in and assist with checkout.
• Present and review new-patient paperwork and HIPAA information.
• Review and update patient medical history.
• Coordinate a smooth transition between the front office and clinical team.
• Maintain an efficient and productive schedule.
• Manage recall and appointment follow-ups.
• Coordinate patient records, images, and other information.

Skills

Warm demeanor

Communication skills

Organized

Detail-oriented

Multitasking

Phone & in-person

Education

College degree preferred

Job description

McCall Dental Care is looking for a Patient Care & Scheduling Coordinator to join our team and play an important role in creating an exceptional experience for every patient - from their first phone call through checkout and continued care.

Our practice is committed to providing comprehensive, personalized dentistry with a focus on whole-health, prevention, and high-quality patient care. We utilize modern dental technology and provide a wide range of general, cosmetic, restorative, periodontal, implant, and reconstructive services.

If you are an organized, personable, and motivated professional who enjoys connecting with people and keeping things running smoothly, this could be a great opportunity to become an important part of our team.

About the Role

The Patient Care & Scheduling Coordinator will take ownership of the patient and scheduling journey, helping ensure patients feel welcomed, informed, and well cared for while maintaining an efficient and productive schedule.

You will serve as an important connection between our patients, front office, scheduling, and clinical teams.

Key Responsibilities

Patient Experience & Front Desk

• Answer phones and respond to patient appointment requests
• Greet patients and provide a warm, welcoming experience
• Check patients in and assist with checkout
• Present and review new-patient paperwork and HIPAA information
• Review and update patient medical history
• Communicate pertinent patient information during clinical handoffs
• Coordinate a smooth transition between the front office and clinical team
• Respond to office emails and appointment requests
• Maintain a clean, organized, and professional front office
• Collect payments at checkout as needed

Scheduling & Patient Retention

• Maintain an efficient and productive schedule
• Manage broken/cancelled appointment and quick-fill opportunities
• Help ensure patients remain scheduled for recommended recall visits
• Contact patients for reactivation and follow-up
• Maintain recall and confirmation systems
• Monitor and fill openings in the recall schedule
• Manage broken or cancelled recall appointments
• Participate in morning huddles and provide relevant schedule and recall updates

Treatment Coordination

• Follow up with patients who have unscheduled, broken, or cancelled treatment
• Maintain and work treatment follow-up lists
• Review treatment-related questions with the clinical team
• Coordinate future appointments
• Call prescriptions to pharmacies as directed
• Create specialist referrals and receive specialist correspondence
• Coordinate patient records, images, and other information
• Monitor saliva test results, upload results into patient charts, and notify the doctor as appropriate

What We're Looking For

We are looking for someone who is:

• College degree highly preferred
• Warm, friendly, and genuinely enjoys helping people
• Highly organized and detail-oriented
• An excellent communicator
• Comfortable managing multiple priorities in a busy environment
• Confident communicating with patients by phone and in person
• Proactive about following up and completing tasks
• Comfortable working closely with both administrative and clinical team members
• Professional and committed to protecting patient privacy
• Dependable and accountable
• A strong problem-solver who takes ownership of their responsibilities
• Comfortable learning new technology and dental systems

Dental or healthcare experience is preferred, but we are interested in finding the right person who has the communication, organization, and patient-service skills to succeed in this role.

Why Join McCall Dental Care?

At McCall Dental Care, we believe dental care should go beyond simply treating teeth. Our practice takes a comprehensive approach to patient health and utilizes research-backed techniques and modern technology to provide personalized care.

Our technology includes CT imaging, digital mouth scanning, same-visit fabrication of crowns and bridges, and DNA testing for oral diseases, creating an opportunity for team members to work in a modern, progressive dental environment.

Located in beautiful McCall, Idaho, our practice serves patients throughout McCall and surrounding communities.

Schedule

Monday-Thursday, 8:00 AM-5:00 PM

Specific schedule and employment details will be discussed during the interview process.