Patient Care Coordinator

Beltone; Madison (MS); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Group health insurance

401(k)

Monday–Friday schedule

Most weekends off

Paid training

Supportive team environment

Opportunity to grow with a new clinic

Job summary

Beltone is opening a new hearing care clinic in Madison, Mississippi, and seeks a motivated Patient Care Coordinator to help launch and grow our practice. The role serves as the heartbeat of the clinic and is essential to patient flow and experience.

You will greet patients, coordinate hearing evaluations, fittings, and follow-ups, answer phones, and ensure a smooth, professional patient journey while supporting a growing healthcare team.

Qualifications

• Customer service or healthcare front-office experience preferred.
• Excellent communication and phone skills.
• Organized, dependable, and detail-oriented.
• Must be 21 years of age or older.

Responsibilities

• Greet patients and create a warm, professional experience.
• Schedule hearing evaluations, fittings, and follow-ups.
• Answer phones and convert inquiries into booked appointments.
• Confirm appointments and reduce no-shows.
• Handle patient intake paperwork and basic administrative tasks.
• Support providers with patient flow and coordination.
• Make follow-up calls to undecided or inactive patients.
• Help grow referrals and community awareness.

Skills

Customer service

Phone communication

Organizational skills

Education

High School Diploma or GED

Job description

Patient Care Coordinator – Hearing Care Clinic

Full-Time | Monday–Friday | No Nights | Most Weekends Off

We are opening a new Beltone hearing care clinic in Madison and are looking for a motivated, organized, and people-focused Patient Care Coordinator to help launch and grow our practice.

Beltone has been recognized by Forbes as one of America’s Best Midsize Employers in 2025 — and we’re excited to bring that award-winning culture to Madison.

This role is the heartbeat of our clinic. You’ll be the first impression for our patients and a key driver of appointment flow, follow-ups, and overall patient experience.

If you love helping people, staying organized, and being part of a growing healthcare team — this could be a great fit.

What You’ll Do

• Greet patients and create a warm, professional experience
• Schedule hearing evaluations, fittings, and follow-ups
• Answer phones and convert inquiries into booked appointments
• Confirm appointments and reduce no-shows
• Handle patient intake paperwork and basic administrative tasks
• Support providers with patient flow and coordination
• Make follow-up calls to undecided or inactive patients
• Help grow referrals and community awareness

You won’t be selling hearing aids — but your work directly supports clinic success.

Compensation & Benefits

• Competitive hourly pay based on experience
• Group health insurance
• 401(k)
• Monday–Friday schedule (8–5)
• Most weekends and holidays off
• Paid training
• Supportive team environment
• Opportunity to grow with a new clinic

What We’re Looking For

• Customer service or healthcare front-office experience preferred
• Excellent communication and phone skills
• Organized, dependable, and detail-oriented
• Comfortable working with older adults
• Professional, positive attitude
• Coachable and team-oriented
• High School Diploma or GED required
• Must be 21 years of age or older

Why Join Us?

At Beltone, we help people reconnect with life through better hearing. You’ll be part of a respected national brand recognized by Forbes, while helping build a brand-new local clinic from the ground up.

If you enjoy helping others, staying busy, and being part of something growing — we’d love to meet you.