Patient Care Coordinator

MLM Hearing, LLC; Medina (OH); On-site; USD 46,420,000 - 51,577,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Life insurance - employer paid

AD&D

Job summary

Beltone Hearing Care Center in Medina, OH is seeking a Patient Care Coordinator to welcome patients, manage scheduling, and support daily office operations. You will handle insurance verifications, patient records, and frontline communications to ensure a positive patient experience.

The role requires strong computer skills, multitasking, and excellent customer service. The position is full-time (36 hours/week) with a structured schedule and full benefits.

Qualifications

• 10+ years in medical office management is preferred.
• Front desk experience in hearing industry is a plus.
• High school diploma or equivalent.

Responsibilities

• Greet and screen patients to determine how we can help.
• Schedule and confirm appointments; conduct retention calls.
• Coordinate provider schedules for smooth patient flow.
• Handle payments, insurance verifications, and charting.
• Support marketing events, outreach, and patient retention.

Skills

Computer skills

Interpersonal skills

Oral communication

Written communication

Attention to detail

Multi-tasking

Front desk experience

Sales & problem solving

Education

High school diploma

Job description

Step into a meaningful medical office role where every interaction matters!!

Join us as a Patient Care Coordinator at Beltone Hearing Care Center in Medina, OH !!!

The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive experience for our patients. This role focuses on managing the clinic, building patient relationships, understanding patients hearing needs, and ensuring a smooth flow for a thriving growing practice.

What You'll Do

• Greet and screen patients to determine how we can best support them
• Answer questions about services and promotions
• Spot potential leads and keep patient flow running smoothly
• Manage scheduling, daily office tasks, and financial and administrative duties
• Handle insurance verification, inventory, and patient records
• Partner with clinic and home office teams to support operations
• Assist with marketing efforts, events, outreach, and patient retention activities

Who Thrives in This Role

• Eager learners whose career is centered around working in a medical practice
• Strong multi-taskers with solid problem-solving skills
• Punctual, reliable professionals
• Individuals who genuinely love helping others in the medical industry while running a thriving practice

Why It’s Rewarding

You're not just managing an office, you're making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health.

Job Type: Full Time, 36 hours a week. Monday through Thursday 9am - 5pm and Friday 1/2 day. No Weekends.

Location: Medina, OH

Compensation: $18.00 - $20.00 an hour

• Pay is commensurate with experience and qualifications
• Monthly Bonus Opportunities

Essential Duties and Responsibilities:

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
• Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Training support for other location front office staff, as may be appropriate.

Education and Experience Requirements

• A minimum of 10 years of medical office management experience
• Experience with front desk in the hearing industry is a plus
• High school diploma or equivalent (GED)

Required Skills:

• Strong computer skills
• Experience with word processing and database software.
• Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.
• Excellent oral and written communication skills.
• Basic understanding of accounting procedures and good math aptitude.
• Strong customer service orientation.
• Excellent organizational skills.
• Ability to manage multiple tasks within strict deadlines.
• Ability to input and track sales revenues and balance accounts daily and monthly.
• Detail oriented.
• Front desk medical experience required.

Physical Demands:

• Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.
• Must be able to pick up after an interruption to complete tasks that require focus.
• Must be able to lift boxes up to 20 pounds.

Benefits

We offer a competitive and comprehensive benefits package which includes:

• 401(k) with matching
• Health, dental, and vision insurance
• Life insurance -employer paid
• Option to purchase additional life insurance - AD&D
• Critical Illness
• Hospital Indemnity
• STD & LTD
• Paid time off
• Employee discounts