Patient Care Coordinator

Black Women's Mental Health Institute; Littleton (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Job summary

Black Women's Mental Health Institute in Littleton, CO seeks a Patient Care Coordinator to ensure a positive patient experience through registration, scheduling, and clear communication between patients and healthcare providers.

You will greet patients, verify insurance, assist with billing, and maintain confidential records, while delivering excellent front-desk service and supporting administrative tasks in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent; healthcare administration degree preferred.
• Proficiency with electronic health records, scheduling, and billing systems.
• Strong verbal and written communication, including telephone etiquette.
• Knowledge of medical insurance processes and patient billing.
• Experience in healthcare registration or front desk operations is advantageous.

Responsibilities

• Greet and register patients, collecting accurate personal and insurance details.
• Schedule and confirm appointments, coordinating with providers.
• Answer calls professionally and direct inquiries appropriately.
• Verify insurance coverage, assist with billing questions, and process payments.
• Maintain organized patient records in compliance with healthcare regulations.
• Complete pre-visit planning to ensure reminders and insurance verification.

Skills

Verbal communication

Written communication

Phone etiquette

Education

High school diploma or equivalent

Healthcare administration degree

Tools

Electronic health records (EHR) systems

Scheduling systems

Billing systems

Job description

Role Overview

The Patient Care Coordinator ensures a positive patient experience by managing registration, appointment scheduling, and communication between patients and healthcare providers. They handle patient check-in, verify insurance, assist with billing, and maintain confidentiality of sensitive information. The role involves providing excellent customer service, supporting administrative tasks, and fostering effective patient-provider relationships.

Key Responsibilities

• Greet and register patients, collecting accurate personal and insurance details.
• Schedule and confirm appointments, coordinating with providers.
• Answer calls professionally and direct inquiries appropriately.
• Verify insurance coverage, assist with billing questions, and process payments.
• Maintain organized patient records in compliance with healthcare regulations.
• Complete pre-visit planning to ensure patient reminders and insurance verification.

Qualifications & Skills

• High school diploma or equivalent; healthcare administration degree preferred.
• Proficiency with electronic health records, scheduling, and billing systems.
• Strong verbal and written communication, including telephone etiquette.
• Knowledge of medical insurance processes and patient billing.
• Experience in healthcare registration or front desk operations is advantageous.

Additional Information

This role does not involve supervisory duties and requires physical activities such as standing, reaching, and lifting up to 25 pounds. The position offers benefits like health, dental, vision insurance, life insurance, disability options, a 401(k) plan, PTO, and a salary range of $20-$24 per hour.