Patient Care Coordinator

ELITE VISION CARE PLLC; League City (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

PTO

Eye care allowances

Job summary

Elite Vision Care PLLC in League City, TX is seeking a Patient Care Coordinator who loves helping people and delivering top-notch customer service. You will handle calls, assist patients, verify insurance, manage documents, and coordinate care with internal teams to ensure accurate charting in our EHR.

The role requires 1–3 years in customer service, a reliable commute to League City, and a commitment to a 5-day work week with the stated schedule. Benefits include health insurance and PTO.

Qualifications

• Customer service experience preferred.
• Experience with insurance verification and charting.
• Ability to manage documents and patient data accurately.

Responsibilities

• Deliver great customer service with a smile.
• Take phone calls and assist customers with exceptional phone skills.
• Assist patients with questions and needs.
• Insurance verification.
• Document management.
• Coordinate patient care with other teams.
• Explain treatment options to patients.
• Obtain patient data for accurate charting in EHR.
• Take contact lens orders.
• Track lens and glasses orders per patient requests.
• Meet vision needs through checklist and questions.

Skills

Customer service

Phone skills

Insurance verification

Document management

Patient data entry

Job description

Future Opening: Patient Care Coordinator

Elite Vision Care is seeking a patient care focused individual who is passionate about making people happy and giving the best customer service possible! We offer a collaborative and fun work environment that prioritizes patient care! We believe in being fast, friendly, and effective so we can offer the BEST eye exam to League City families.
We offer an excellent PTO plan that allows you to start earning PTO on your first day! We offer eye wear and eye care allowances, health insurance, paid holidays, and work provided snacks for your day.

At Elite Vision Care we recognize that the care we give our patients has to be as unique as they are. We strive to give each patient an elite experience through personally connecting with them and functioning with empathy. We also know this means we have to be accurate to gain and keep our patient's trust.
Working hours are Monday, Tuesday, Thursday, Friday 8:50AM - 6:15PM, Wednesday 8:20AM - 6:15PM, Saturday 8:50AM - 3:15PM. Saturdays are required on a 5 day work week.

If you are someone who cares about maintaining standards, is unafraid to always improve, and enjoys making a difference in the lives of those you serve we are the perfect place for you!

• Deliver great customer service with a smile
• Take phone calls and assist customers with exceptional phone skills
• Assist patients with any questions and needs they may have
• Insurance Verification
• Document Management
• Send messages to other teams to coordinate patient care that is needed
• Explain treatment options to patients
• Obtain patient data for accurate charting in Electronic Health Records
• Take contact lens orders
• Track Contact lens and glasses orders per patient requests
• Meet the vision needs of patients through checklist utilization and asking the required questions
• Follow internal dialogue to ensure accurate and effective communication with patients
• Sell products and treatments
• Create meaningful connections with patients

Job Type: Full-time

Salary: $15.00 - $17.00 per hour

• Health insurance

Schedule:

• 8 hour shift
• Expected work hours are Monday, Tuesday, Thursday, Friday 8:50AM - 6:15PM, Wednesday 8:20AM - 6:15PM, Saturday 8:50AM - 3:15PM
• 5 Day Work Week

Ability to commute/relocate:

• League City, TX 77573: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1-3 years (Required)

Compensation: $15.00 - $17.00 per hour

Elite Vision Care — Close to Home

We’re proud to have built our practice, our reputation, and our livelihoods here in League City, Texas. We’ve dedicated our careers to cultivating a warm and welcoming workplace, outfitted with the latest in optometric technology and high-quality eyewear from beloved brand names, and staffed with people who genuinely care about attending to every patient's need while they're with us.

Our Mission

At Elite Vision Care, our mission is to provide a concierge eye care experience, as well as the high-end medical and optical solutions that our patients deserve.

At Elite Vision Care, we believe in fostering a positive work environment where our employees can have fulfilling careers. If you are a hard worker who’s full of drive and a passion for helping patients, then we’d love to hear from you!

Do you have reliable transportation to and from work? *

Are you legally authorized to work in the US? *

Each of our departments allow team members to become more specialized and learn additional skills, and we also have opportunities to cross train with different departments! Twice a year, we’ll create a structured plan for you that includes training checklists to ensure your career is developing in the way that makes sense for you. We’ll collaborate with you to see how your unique strengths can impact the office in greater ways and give you the opportunity to expand your knowledge and expertise.

Additional Benefits

As a "thanks" to you, we’ll take care of you and your family’s eyes. In addition to complimentary vision services and discounts for you and your family, you’ll receive a yearly credit that can be used for your next pair of glasses or contact lenses! And for even more help paying for eyewear, we also offer Heartbeat Bucks that can used for personal product vouchers.

Retirement Plans

We care about you and your family’s future, so after one year with us, we offer up to a 3% match into a Simple IRA. This retirement plan allows you to set tax-deferred funds aside for your retirement and start preparing for you and your family’s future.

Paid Holidays

We want you to be able to enjoy quality time with your loved ones, which is why our practice provides six paid holidays per year. These include New Year’s Day, Labor Day, Memorial Day, Independence Day, Christmas, and Thanksgiving.

PTO

To promote a healthy work-life balance for all our employees, Elite Vision Care is proud to offer an industry-leading paid time off (PTO) policy. This flexible policy allows you to use your time off however you’d like, and if you have a balance at the end of the year, you can even roll over one week’s worth of your PTO to the following calendar year!