Patient Experience Coordinator - 5-star customer service - full benefits, no weekends

EyeCare Partners; Norfolk (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Full benefits package – Medical, Vision, Dental and Life Insurance

401(k) with employer matching

Paid Time Off and Paid Holidays

Paid Maternity Leave

Optical Education Reimbursement

Competitive base pay

Job summary

A leading health care provider in Virginia is looking for a Patient Experience Coordinator to manage clinic flow and ensure 5-star service. The ideal candidate should possess strong communication skills and a commitment to supporting patients' needs, while working a full-time schedule with no weekends. Full benefits including medical, dental, and paid time off are offered. Reliable transportation is essential, and the candidate should be adaptable in a fast-paced environment.

Qualifications

• High school diploma or GED; or one-year related experience and/or training.
• Reliable transportation for multiple work locations is essential.
• Demonstrates initiative and commitment to work over 40 hours.

Responsibilities

• Manage the flow of the clinic and safeguard patient needs.
• Communicate delays and keep patients informed.
• Coordinate events to advance the practice.
• Resolve patient issues related to appointments, timeframes, or staff communications.
• Receive guests and minimize interruptions delaying doctors from seeing patients.
• Spearhead the Concierge Service with the Director of Patient Experience for time-critical patients.
• Coordinate events with the CEO and Director of Patient Experience to advance the practice.
• Keep satellite locations stocked with supplies and brochures; oversee inventory.
• Travel to satellite locations to ensure 5-star culture and assist daily operations.
• Assist staff and patients with transportation, hotels, accessibility, and inter-department communications.
• Oversee staff in greeting, anticipating needs, and training by example.

Skills

Reliable transportation for multiple work locations

Ability to work weekends

Desire to gain industry knowledge

Adaptable and open to change

Creates a positive work environment

Education

High school diploma or GED

Job description

Patient Experience Coordinator - 5-star customer service - full benefits, no weekends

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to patients across 18 states and 80 markets. Based in St. Louis, Missouri, more than 650 affiliated practice locations deliver services that span the eye‑care continuum.

Primary Responsibilities

• Manage the flow of our clinic, safeguarding patient needs and concerns.
• Communicate with the Clinic Manager and Team Leads regarding delays that may inconvenience patients and keep patients informed.
• Facilitate assistance with scheduled appointments, miscommunications, or any items outside the normal day‑to‑day flow that require approval.
• Resolve any patient issue relating to appointments, timeframes, or communications with staff and departments.
• Receive all guests and minimize interruptions that may delay doctors from seeing patients.
• Spearhead the Virginia Eye Consultant’s Concierge Service with the Director of Patient Experience, providing personalized amenities for time‑critical patients.
• Coordinate events with the CEO and Director of Patient Experience, internally and within the community, to advance the practice and serve our patient base.
• Keep all satellite locations stocked with supplies and brochures and oversee inventory.
• Travel to all satellite locations to ensure the 5‑star culture is observed and assist with daily operational issues.
• Assist staff and patients with transportation, hotels, hearing‑impaired appointments, and communications with surgery and administrative departments.
• Oversee staff in greeting patients, anticipating needs, providing a fond farewell, and training staff by example.

Other Skills and Abilities

• Reliable transportation for multiple work locations.
• Ability to work weekends when applicable.
• Desire to gain industry knowledge and training.
• Demonstrates initiative in accomplishing practice goals.
• Adaptable and open to change.
• Creates a positive work environment by being team‑oriented and patient‑focused.
• Commitment to work over 40 hours to meet business needs.
• Professional courtesy when interacting with all levels of employees.

Education

• High school diploma or GED; or one‑year related experience and/or training; or an equivalent combination of education and experience.

Physical Demands

• Regular use of hands to handle or feel; frequent standing, walking, and sitting.
• Fre/About lifting/moving objects up to 10 pounds, occasionally up to 25 pounds.
• Vision required: close vision, color vision, peripheral vision, depth perception, and focus adjustment.

Perks

• Full benefits package – Medical, Vision, Dental and Life Insurance
• 401(k) with employer matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive base pay

Job Details

• Seniority level: Associate
• Employment type: Full‑time
• Job function: Health Care Provider
• Industries: Medical Practices

Contact & Application

You may contact the recruiter at (636) 227‑2600 for assistance. Please do not contact the office directly – only resumes submitted through this website will be considered.

EEO Statement

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.