Patient Care Coordinator

Keplr Vision; Lansing (MI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Vision benefits

Dental benefits

PTO

Holiday pay

401k + match

Job summary

Rule Eye Care in Lansing, MI seeks a friendly Patient Care Coordinator II to be the front desk heartbeat. You’ll greet patients, handle check-in/out, verify insurance, and keep the flow smooth in a fast-paced optometry practice.

This full-time role offers weekday hours (Mon-Fri), a competitive hourly rate of 17–19 USD, benefits, PTO, and 401(k) matching. Ideal candidates bring 1+ year customer service experience and a patient-first mindset.

Qualifications

• 1+ year of customer service experience (healthcare or optical experience is a bonus).
• Knowledge with insurance would be preferred.
• Excellent communication skills and a friendly, professional demeanor.
• Comfortable with computers and quick to learn new systems.

Responsibilities

• Be the welcoming voice on the phone, helping patients with scheduling and questions.
• Greet and check in and check out patients with professionalism and warmth.
• Keep things running smoothly with efficient front desk operations.
• Support patient flow with strong multitasking and time management skills.
• Prepare for future days with route slips.
• Verifying insurance before patients arrive.

Skills

Customer service

Healthcare/optical experience

Insurance knowledge

Communication skills

Computer literacy

Team player

Job description

Patient Care Coordinator II - Rule Eye Care in Lansing MI

Join Our Team as a Patient Care Coordinator @ Rule Eye Care in 6409 Centurion Dr, Lansing, MI 48917

Are you someone who thrives on making people feel welcome and cared for? Do you love creating positive first impressions and being the go-to person for support? At Rule Eye Care, our Mission is to Save Eyes & Spark Joy! We’re looking for a warm, organized, and patient-focused individual to be the heartbeat of our front desk.

As a Patient Care Coordinator, you’ll be the first smile patients see and the friendly voice they hear. You’ll help create a seamless experience from check-in to check-out, making every visit feel personal and stress-free.

Competitive & guaranteed hourly rate + benefits + being a part of an amazing environment!

Pay & Schedule:

• $17-19/hour
• Monday - Friday schedule, NO WEEKENDS!

What You’ll Be Doing:

• Be the welcoming voice on the phone, helping patients with scheduling and questions
• Greet and check in and check out patients with professionalism and warmth
• Keep things running smoothly with efficient front desk operations
• Support patient flow with strong multitasking and time management skills
• Prepare for future days with route slips
• Verifying insurance before patients arrive

What We’re Looking For:

• 1+ year of customer service experience (healthcare or optical experience is a bonus!)
• Knowledge with insurance would be preferred
• Quick learner
• Excellent communication skills and a friendly, professional demeanor
• Comfortable with computers and quick to learn new systems
• A team player with a positive attitude and strong organizational skills

Why You’ll Love It Here:

• Competitive Benefits – We offer excellent medical, vision, and dental benefits + PTO, holiday pay, 401k + match & so much more!
• Growth Opportunities – Within each group of practices and at the corporate level, where applicable, we promote from within and support your career journey.
• Upward Mobility – Whether you’re aiming for leadership or specialization, we’ll help you get there.
• Supportive Culture – Join a team of that values your contributions and celebrates your success.

A Personal Touch From Our Optometrist:

At Rule Eye Care, we believe Eyes Matter. Eyecare Matters. We take pride in creating a warm, welcoming environment where every patient feels like family and every team. member feels supported. Our culture is built on collaboration, celebration, and compassion — whether it’s cheering each other on, sharing lunch together, or celebrating milestones big and small.

Here, your work truly makes a difference, and you’ll be surrounded by people who care about our patients, our practice, and each other.

Ready to Launch Your Career?

We’re excited to train the right candidate! If you’re passionate about patient care and want to grow in a supportive, fast-paced environment, we’d love to meet you.