Patient Care Coordinator

Concierge Home Care; Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO from day one

Quarterly bonus opportunities

Employee Assistance Program (EAP)

Job summary

Mobile Medical in Jacksonville, FL seeks a Patient Care Navigator to coordinate post-visit services, manage orders, and ensure patients receive timely home health, lab work, DME, radiology, and medications. You’ll support care continuity and documentation while partnering with clinicians to improve patient outcomes.

Ideal candidates have at least one year in a medical office setting, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Minimum one year of medical office experience.
• Experience with front office operations (check-in/check-out).
• Medical Assistant certification preferred.
• Strong organizational and multitasking abilities.
• Ability to work in a high-call, fast-paced environment.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office.

Responsibilities

• Process provider orders and follow-up tasks after visits.
• Coordinate services such as home health, laboratory testing, DME, and radiology.
• Complete prior authorizations for medications and services.
• Process medication refills and communicate updates with providers.
• Collaborate with the healthcare team to ensure continuity of care.
• Maintain compliance with medical record documentation standards.
• Communicate with patients, pharmacies, and care partners to coordinate services.
• Support updates related to home health and other care services.
• Health insurance begins after your first 30 days of employment.
• Start earning PTO from day one.
• Quarterly bonus opportunities.
• Employee Assistance Program (EAP).
• Supportive leadership and collaborative team environment.

Skills

Customer service

Communication

Multitasking

Education

Medical Assistant certification preferred

Tools

Microsoft Office

Job description

Build a Career Where Compassionate Care Meets Innovation.

At Mobile Medical, we bring high-quality primary care directly to patients in the comfort of their homes. Our mission is to deliver holistic, patient-centered care that improves health outcomes while helping patients remain safely in their familiar surroundings.

As part of our growing team, you’ll work alongside experienced healthcare professionals while helping coordinate care that makes a meaningful impact in patients’ lives.

Why Team Members Choose Mobile Medical

• In-office position located in Jacksonville, FL
• Supportive, team-oriented work environment
• Opportunity to work closely with providers and clinical teams

Technology That Works for You

• eClinicalWorks EMR system for efficient patient coordination
• Digital tools designed to support care coordination and documentation
• Streamlined communication with providers, pharmacies, and care partners
• Structured onboarding and training
• Ongoing mentorship and professional development opportunities
• Exposure to mobile healthcare and interdisciplinary care coordination
• Opportunities for career advancement within the organization

Your Role as a Patient Care Navigator

As a Patient Care Navigator, you will play a critical role in coordinating services and supporting providers after patient visits. Your work helps ensure patients receive the services, medications, and follow-up care they need to stay healthy at home.

Responsibilities include:

• Process provider orders and follow-up tasks after patient visits
• Coordinate services such as home health, laboratory testing, DME, and radiology
• Complete prior authorizations for medications and services
• Process medication refills and communicate updates with providers
• Collaborate with the healthcare team to ensure continuity of care
• Maintain compliance with medical record documentation standards
• Communicate with patients, pharmacies, and care partners to coordinate services
• Support updates related to home health and other care services
• Health insurance begins after your first 30 days of employment
• Start earning PTO from day one
• Quarterly bonus opportunities
• Employee Assistance Program (EAP)
• Supportive leadership and collaborative team environment

Qualifications

• Minimum one year of medical office experience required
• Experience with front office operations (check-in/check-out)
• Medical Assistant certification preferred
• Strong organizational and multitasking abilities
• Ability to work in a high-call, fast-paced environment
• Excellent customer service and communication skills
• Proficiency with Microsoft Office

Join a Team That’s Transforming Mobile Healthcare

At Mobile Medical, we are building a modern mobile healthcare organization focused on delivering compassionate, high-quality care where patients need it most.

Your application may require successful completion of an AHCA Level 2 background screening. For more information regarding

Care Provider Background Screenings conducted by the Clearinghouse, please visit:
https://info.flclearinghouse.com