Patient Access Coordinator

Advanced Management USA LLC; West Palm Beach (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Advanced Management USA LLC is seeking a Patient Access Coordinator to help patients by phone, scheduling appointments, and ensuring a warm, professional experience. You will coordinate care with providers, maintain accurate records in EMR systems, and uphold HIPAA guidelines while delivering exceptional service.

The role emphasizes outbound patient outreach, follow-up on preventive visits, and collaboration with physicians and staff to support timely care.

Qualifications

• Preferred AA/BS degree.
• 2+ years Patient Engagement / Interaction.
• Experience with health delivery systems.
• Experience with intranet or web-based communication systems.
• Excellent written and verbal communication skills.
• Self-starter can work independently and prioritize tasks.

Responsibilities

• Facilitate care coordination with insurance providers.
• Contact and schedule patients for annual physicals and routine follow-ups.
• Act as non-medical triage to determine scheduling needs.
• Follow established procedures and use EMR/software properly.
• Follow up weekly to ensure timely care and avoid unnecessary ED visits.
• Identify patients not seen by PCP and reconnect for ongoing care.
• Submit documentation for review, QA and purposes as requested.
• Meet productivity and quality metrics set by leadership.
• Deliver exemplary customer service per company guidelines.
• Communicate with patients, peers, physicians, and providers.

Skills

Customer service

Phone communication

Communication skills

Empathy

EHR systems

Scheduling

Microsoft Office

Education

Associate or Bachelor degree

Tools

EMR software

Intranet

Job description

Job Title: Patient Access CoordinatorSummary: Are you someone who finds joy in helping others and engaging in meaningful conversations? Do you thrive in a relaxed environment where you can connect with people over the phone? If so, we have an exciting opportunity for you!We are currently seeking a compassionate and personable individual to join our team as a Patient Access Coordinator. In this role, you will be responsible for reaching out to patients and assisting them with scheduling their appointments. Your primary focus will be on providing exceptional customer service and ensuring that every patient feels valued and supported.Essential Duties and Responsibilities: Facilitate the coordination of care and service offered by insurance providers to their patients.Build lasting relationships with patients, caregivers, physicians, and providers consistent with customer service guidelines.Contacts and schedules patients for their annual wellness visits (physicals) and routine follow up care.Acts as a non-medical triage to determine if patient needs to be scheduled for an appointment or transferred to practice for additional assistance.Responsible for consistent and accurate use and execution of departments established operating procedures and supporting technology, software, and EMRs.Follow up on a weekly basis with assigned group of patients to ensure timely care is received through their primary care providers, while avoiding emergency department visits when possible.Identifies patients who have not been seen by their primary care provider for routine care and facilitates reconnecting these patients with their provider to resume care.Submit file/documentation to physicians and other clinicians as requested for review, quality assurance checks, and other purposes.Meet minimum required metrics and quality assurance measures set by Patient Access leadership to maintain productivity and efficiency.Delivers exemplary customer service for patients in accordance with company expectations and guidelines.Communicates and works effectively with Patient Access peers/leadership, physicians, and other health care professionals.Must abide to all HIPAA, Confidentiality and Privacy laws.Other duties may be assigned by your Supervisor and Manager(s).Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Preferred a minimum or pursuit of AA / BS degree.2+ years Patient Engagement / Interaction.Working knowledge of health delivery systems/general practices.Experience with intranet or web-based communication systems.Excellent written and verbal communication skills.Self-starter can complete duties independently and prioritize tasks assigned.Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.Communication Skills Can interact with friendly tone, compassion, and empathy, echoing patients needs based on the situation.Safety and Security - Uses equipment and materials properly.Attendance/Punctuality - Is consistently at work and on time.Knowledge of HIPPA: Legal and ethical consideration related to patient information.Must be computer literate in EHR/PM and Microsoft office products.Some after hours or overtime may be required with due notice.Job Type: Full-timePay: $21.00+ Commensurate with experienceBenefits: 401(k)Dental insuranceDisability insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule: Monday to FridayAre you ready to make a real difference in people's lives? Join our team as a Patient Access Coordinator and become an essential part of our mission to provide exceptional care and support to our patients. If you're compassionate, personable, and thrive on meaningful interactions, we want to hear from you! Apply now to embark on a rewarding journey where you can utilize your skills to ensure every patient feels valued and supported. Let's make a positive impact together!Advanced Management USA is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.