Patient Care Coordinator

Atlantic Advanced Spine and Neurology Institute; Indiana (PA); On-site; USD 36,000 - 56,000; Full time

Job summary

Atlantic Advanced Spine and Neurology Institute (AASNI) seeks a patient care coordinator to support our busy pain management and neurology clinics in Lilburn, Suwanee, and Braselton, GA. The role acts as the primary liaison between patients, providers, and the administrative team, coordinating scheduling, insurance verification, and care coordination.

The ideal candidate is compassionate, organized, and detail-oriented, with strong communication skills and a commitment to high-quality customer

Qualifications

• High school diploma or equivalent required; associate degree or healthcare-related certification preferred.
• 3+ years of experience in a healthcare setting in an outpatient clinic.
• Knowledge of medical terminology, insurance processes, and EMR systems (e.g., Athena, ECW).
• Strong interpersonal and communication skills.
• Exceptional organizational and multitasking abilities.
• Ability to work both independently and collaboratively in a fast-paced environment.

Responsibilities

• Schedule, confirm, and coordinate patient appointments, tests, and follow-ups
• Verify insurance coverage, obtain authorizations and referrals as needed
• Maintain accurate patient records and update demographic and insurance information
• Educate patients about clinic procedures, provider instructions, and follow-up care
• Serve as a communication bridge between patients and clinical staff
• Address patient questions, concerns, and billing inquiries with empathy and accuracy
• Coordinate care with external providers, specialists, or testing facilities as needed
• Ensure HIPAA compliance and patient confidentiality at all times

Skills

Interpersonal communication

Organizational skills

Multitasking

Customer service

Education

High school diploma or equivalent

Associate degree or healthcare-related certification

Tools

Athena EMR

ECW EMR

Job description

Atlantic Advanced Spine and Neurology Institute (AASNI) is seeking a highly motivated and experienced Patient Care Coordinator to join our fast-paced and growing practice. This role supports our busy pain management and neurology clinics located in Lilburn, Suwanee, and Braselton, GA.

This position serves as the primary liaison between patients, providers, and the administrative team, coordinating all aspects of the patient's journey — from scheduling and insurance verification to follow-up and care coordination. The ideal candidate is compassionate, organized, detail-oriented, and committed to delivering high-quality customer service.

Key Responsibilities

• Schedule, confirm, and coordinate patient appointments, tests, and follow-ups
• Verify insurance coverage, obtain authorizations and referrals as needed
• Maintain accurate patient records and update demographic and insurance information
• Educate patients about clinic procedures, provider instructions, and follow-up care
• Serve as a communication bridge between patients and clinical staff
• Address patient questions, concerns, and billing inquiries with empathy and accuracy
• Coordinate care with external providers, specialists, or testing facilities as needed
• Ensure HIPAA compliance and patient confidentiality at all times

Qualifications

• High school diploma or equivalent required; associate degree or healthcare-related certification preferred
• 3+ years of experience in a healthcare setting in an outpatient clinic
• Knowledge of medical terminology, insurance processes, and EMR systems (e.g., Athena, ECW)
• Strong interpersonal and communication skills
• Exceptional organizational and multitasking abilities
• Ability to work both independently and collaboratively in a fast-paced environment

Work Schedule

• Monday – Friday, 8:30 AM – 5:00 PM (hours may vary based on clinic needs)
• Occasional overtime may be required