Patient Care Coordinator

Silversmith Capital Partners; Gainesville (GA); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Medical, dental & vision

401K

PTO

Parental leave

Job summary

Upperline Health in Gainesville, GA is seeking a Patient Care Coordinator to support physicians in delivering complex health services in the clinic setting. The role includes greeting patients, ensuring accurate check-in, and helping schedule appointments in a timely manner.

The position emphasizes excellent customer service, strong communication, and confidentiality, with opportunities for professional growth and comprehensive benefits.

Qualifications

• Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service.
• Prior experience in podiatric or orthopedic practice is preferred.
• Medical billing and coding experience is highly preferred.
• Experience working in an EMR, Athenahealth is preferred.
• Must be an effective communicator with excellent grammar and interpersonal skills.
• Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction.
• Demonstrated experience as a motivated and dedicated team member with a stable work history.
• Thrives in a fast-paced collaborative environment.
• Reliable transportation and the ability to pass a drug test and a background check is required.

Responsibilities

• Responsible for front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organized.
• Assist patients with scheduling appointments
• Effectively maintain on-time appointment schedules by notifying physicians when patients have arrived
• Retrieve and file patient records as needed
• Collect payment from patients
• Maintain accurate patient records by updating patient’s information and scanning documents into EMR as needed
• Responsible for office supply inventory, including checking, ordering and stocking supplies
• Protect patient rights by maintaining confidentiality of patient records
• Contribute to team effort by assisting with additional duties and when support is requested

Skills

Front-office experience

Healthcare clinic experience

Customer service orientation

Excellent communication skills

Tools

Athenahealth EMR

Job description

About the Patient Care Coordinator Role

Upperline Health is seeking an energetic, compassionate, driven Patient Care Coordinator to assist our physicians in delivering complex health services in the clinic setting. This person will be in our Gainesville, GA clinic. The Patient Care Coordinator will be responsible for medical front desk receptionist duties including greeting patients in a friendly manner, and ensuring patients are accurately checked in and prepared for their appointments in a timely manner.

Why join our team?

• Mission-driven and patient-focused environment
• Competitive compensation with additional opportunity to earn monthly team bonus based on meeting key clinic metrics tied to our mission & quality patient care
• Career growth opportunities
• Generous benefit options include comprehensive medical, dental & vision, 401K, PTO and parental leave
• Work Life Balance – regular weekday clinic hours
• Supportive regional and corporate teams

Patient Care Coordinator Responsibilities

• Responsible for front desk receptionist duties, including answering phone calls, greeting patients, obtaining required patient information, and ensuring that the entrance area is clean and organized
• Assist patients with scheduling appointments
• Effectively maintain on-time appointment schedules by notifying physicians when patients have arrived
• Retrieve and file patient records as needed
• Collect payment from patients
• Maintain accurate patient records by updating patient’s information and scanning documents into EMR as needed
• Responsible for office supply inventory, including checking, ordering and stocking supplies
• Protect patient rights by maintaining confidentiality of patient records
• Contribute to team effort by assisting with additional duties and when support is requested

Patient Care Coordinator Qualifications

• Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service
• Prior experience working in a podiatric or orthopedic practice is preferred
• Medical billing and coding experience is highly preferred
• Experience working in an EMR, Athenahealth is preferred
• Must be an effective communicator with excellent grammar and interpersonal skills
• Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction
• Demonstrated experience as a motivated and dedicated team member with a stable work history
• Thrives in a fast-paced collaborative environment
• Reliable transportation and the ability to pass a drug test and a background check is required

Compensation

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience.

Job Type

Full-time