Patient Center Scheduling Coordinator

Summit Spine & Joint Centers; Lawrenceville (GA); On-site; USD 35,000 - 45,000; Full time

Job summary

Summit Spine & Joint Centers in Lawrenceville, GA is actively seeking a full-time Patient Center Scheduling Coordinator. This role requires excellent phone etiquette and customer service skills to manage patient scheduling and communications effectively.

The ideal candidate will be detail-oriented and have a background in healthcare, along with experience in call centers. Responsibilities include handling patient inquiries, scheduling appointments, and maintaining accurate patient records. Bilingual candidates are encouraged to apply.

Qualifications

• Detail-oriented with excellent phone call diction.
• Must have outstanding customer service skills.

Responsibilities

• Maintain vocal composure while answering calls.
• Schedule/reschedule patients as needed.
• Inform callers about service providers.
• Assist patients to the correct facilities.
• Update patient information in EMR system.
• Translate and assist patients' needs.

Skills

Excellent phone call diction

Outstanding customer service skills

Detail oriented

Ability to problem-solve

Multitasking in fast-paced environment

Verbal and written communication

Bilingual

Education

Background in using EMR software

1 Year of Call Center Experience

1+ years’ experience in healthcare

Job description

Company Overview

Summit Spine and Joint Centers (SSJC) is on track to become the largest comprehensive spine and joint care provider in the state of Georgia while providing clinical, surgical, and imaging services to our patients. We are seeking qualified individuals to join our team and provide exceptional patient care!

Job Description Summary

Under general supervision of a licensed provider, the Patient Center Scheduling Coordinator must be detail oriented with excellent phone call diction, outstanding customer service skills, and the ability to problem‑solve and multitask in a fast‑paced practice. The position is full‑time, benefits included, and reports to the Scheduling Supervisor. The primary location will be the Administrative Building in Lawrenceville, GA.

Responsibilities

• Maintaining vocal composure, answering and directing calls to respective departments
• Scheduling/rescheduling patients depending on need, availability, and urgency
• Informing callers about our providers, services, and practice locations
• Assisting and navigating patients to the correct facilities using mapping resources
• Updating patient information on the electronic medical records system
• Translating and assisting patients by addressing needs
• Following all company policies on patient services standards

Skills And Abilities

• Personable and detail oriented as a representative of the practice while callers rely on proper information
• Excellent verbal and written skills for proper documentation of encounters
• Works well under pressure in a fast‑paced environment
• Bilingual candidates encouraged

Education And Experience

• Background in using EMR software preferred
• 1 Year Of Call Center Experience Preferred
• 1+ years’ experience in healthcare preferred