Front Desk Coordinator

axion-spine-neurosurgery; College Park (MD); On-site; USD 20,664 - 34,440; Part time

Job summary

Axion Spine & Neurosurgery is seeking a Front Office Coordinator in College Park, Maryland. This part-time position requires excellent communication and customer service skills to enhance patient experiences.

You will welcome patients, manage appointments, update records, and handle inquiries. Ideal candidates will have prior administrative experience, professionalism, and a high school diploma.

Qualifications

• Prior experience as a receptionist or in an administrative role.
• Strong customer service skills and professionalism with patients.
• Ability to maintain composure during interactions.

Responsibilities

• Greet patients and address their needs.
• Notify providers of patient arrivals.
• Optimize provider schedule and assist patients.
• Update patient charts and collect charges.
• Answer phone calls and direct them appropriately.

Skills

Verbal and written communication skills

Interpersonal skills

Customer service skills

Computer programs knowledge

Typing and data entry skills

Education

High school diploma or GED

Job description

Axion Spine & Neurosurgery is at the forefront of spinal health, offering state-of-the-art care in Atlanta. Our elite team is committed to excellence in spine care, pioneering innovative treatments that set us apart in the healthcare industry.

We're looking for a hard‑working and personable Front Office Coordinator for our College Park location, committed to helping us provide a phenomenal experience for our patients.

This is a part‑time position.

• Monday 7:15 a – 3:30 p
• Wednesday 8:15 a – 3:30 p
• Thursday 7:15 a – 3:30 p

Responsibilities

• Welcome patients and visitors by greeting them in a courteous manner and addressing their needs
• Prioritize and respond to patient requests appropriately
• Notify providers of patient arrivals
• Optimize provider schedule by following check‑in procedure and assisting patients
• Update patient charts as needed
• Verify financial records and collect patient charges and co‑pays
• Comfort patients by anticipating anxieties and effectively answering questions
• Work with Practice Manager to maintain front‑office supplies and equipment
• Maintain waiting room
• Answer phone calls in a timely and professional manner; direct calls to correct teams and departments to ensure best possible service
• Assist physician teams and other departments as needed

Requirements

• Prior experience working as a receptionist or other administrative role; medical office experience a plus
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Able to maintain professionalism and composure when speaking to patients and visitors
• Strong customer service and phone etiquette skills
• Basic knowledge of computer programs
• Strong typing skills, quick and accurate data entry
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Follow all applicable government regulations including HIPAA
• High school diploma or general education degree (GED)