Patient Care Coordinator

ICH0102 InnovaCare Management Services Company, LLC; Haines City (FL); On-site; USD 29,000 - 42,000; Full time

Job summary

InnovaCare Health operates more than 40 clinics in Florida and Texas, delivering patient-centered, coordinated care through physician-led teams and advanced technology.

The Front Desk role supports patient check-in, scheduling, payments, and records management at clinics that emphasize access, efficiency, and compassionate service to the communities we serve.

Responsibilities

• Welcomes patients and visitors upon arrival.
• Manages waiting room to keep wait times within 15 minutes.
• Notifies patients of delays as needed.
• Manages front desk workflow and communicates with medical assistants.
• Manages the provider’s schedule daily.
• Maintains accurate registration with personal and financial information.
• Assist patients with health care, financial or social barriers.
• Assists patient intake, scanning documents.
• Collects patient payments (co-pays, deductibles) and issues receipts.
• May manage cashier box and prepare deposits.
• Processes walk-in patients and schedules appointments.
• Answers phones and schedules appointments.
• May assist case manager with scheduling hospital follow-ups.
• Manages medical records and ensures timely filing.
• Ensures all correspondence is scanned and filed promptly.
• Processes requests for medical records release.
• Performs other duties as assigned.
• InnovaCare participates in E-Verify and will provide Form I-9 information.

Job description

InnovaCare Management Services Company, LLC InnovaCare Health operates more than 40 clinics throughout Florida and Texas and is recognized as a leader in transforming how care is delivered. Our physician‑led model blends clinical expertise, advanced technology, and a commitment to personalized, coordinated care that puts patients at the center of every decision. Our impact extends beyond our clinic walls through public health education, outreach, and philanthropic efforts that strengthen the well‑being of the communities we call home. As we continue to grow, we invite passionate individuals to explore opportunities with InnovaCare Health and join us in improving the lives of those we care for each day.

Why Join InnovaCare Health

Our Philosophy

We don’t just treat conditions; we care for people. We empower patients through education, partnership, and compassionate support. Our whole‑person, high‑touch approach looks beyond symptoms to understand each patient’s full health picture, physical, emotional, and social. We emphasize proactive prevention through screenings, vaccinations, and early detection to help patients stay healthy and active.

Our Model of Care

We’re committed to building strong, lasting relationships with our patients. Every visit, conversation, and care plan is designed to support long‑term health, independence, and quality of life. As a one‑stop shop for care, our providers are trained to treat multiple conditions and guide patients through every stage of their health journey. We are deeply rooted in the communities we serve, partnering with local organizations, supporting families, and ensuring every patient feels seen, supported, and cared for. Our teams live and work in the same neighborhoods as our patients, and that connection fuels our mission.

Essential Job Functions

• Welcomes patients and visitors upon arrival to the clinic.
• Manages waiting room to ensure wait times are within 15‑minutes of arrival.
• If not, the PCC keeps the patients and visitors notified of any delays.
• Manages the front desk workflow and communicates with the MA’s.
• Manages the provider’s schedule daily.
• Maintains accurate registration by obtaining, recording, and updating personal and financial information.
• Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.
• Assists patient with intake processes including scanning required documents.
• Collects patient’s financial payment responsibility (ex. co-payments, co‑insurance, deductibles or issues receipts).
• May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.
• Processes walk‑in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.
• Answers phones and schedules appointments.
• May also assist the case manager with scheduling hospital follow‑up.
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Processes requests for medical records release and maintains appropriate logs, etc.
• Performs all other related duties as assigned.
• Innovacare participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.

The foundation for InnovaCare was laid in 1998 when President and CEO Richard Shinto, M.D., founded North American Medical Management (NAMM) in California. Since then, InnovaCare Health has continuously evolved and innovated to remain at the forefront of healthcare and deliver cutting‑edge solutions to our physicians and team members, patients, and their families. Across InnovaCare, we are united by a shared mission, vision, and values. Our growing company strives to make every member of our diverse team feel fulfilled and valued through their work. Our mission is to transform the lives of the people we serve through compassionate, high‑quality care, innovative solutions, and trusted partnerships as we vision a new definition of the standard of excellence in healthcare. Today, InnovaCare operates more than 30 clinics and is recognized as a leader in transforming care delivery. Our approach combines physician‑led care models with cutting‑edge technology and a focus on personalized, coordinated care to empower providers to succeed in some of healthcare's most challenging environments.