Front Desk Coordinator

ECAA - Anesthesia Specialists; Cary (NC); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary based on experience

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Professional development and training

Descripción de la vacante

Midtown Pain & Spine Clinic in Cary, NC is seeking a Front Office Coordinator to manage front desk duties, patient reception, scheduling, and insurance verification. Training will be held at the Raleigh office as part of a full-time, non-exempt role.

Responsibilities include greeting patients, answering calls, processing registrations, handling payments, and maintaining accurate records while upholding HIPAA and customer-service standards.

Formación

• Must possess excellent customer service skills.
• Ability to prioritize job duties with effective time management and handle multiple tasks.
• Ability to manage high patient volumes professionally.
• Maintain composure in stressful situations.

Responsabilidades

• Greet patients and visitors upon arrival.
• Answer phones in a pleasant and professional manner and direct callers.
• Assist patients with the check-in process by completing registration forms and verifying insurance.
• Utilize independent judgment when scheduling patient appointments.
• Optimize patient satisfaction and providers’ time by following appointment scheduling guidelines.
• Prepare patient charts for the medical staff.
• Maintain accurate patient records by updating demographic and insurance information.
• Manage and distribute incoming faxes, referrals and patient paperwork.
• Process outgoing patient referrals in a timely manner to expedite patient care.
• Complete medical records requests and upload outside patient medical records.
• Collect co-payments and past due balances, responsible for cash handling.
• Follow procedures for opening and closing the office and maintain a tidy reception area.
• Communicate with co-workers and providers professionally.
• Answer patient questions and anticipate needs to comfort patients.
• Follow HIPAA guidelines for protecting patient information.
• Maintain operations by following policies and procedures.
• Perform other duties as assigned.

Conocimientos

Customer service

Time management

Multi-tasking

Composure under pressure

Educación

High school diploma/GED

Post-secondary education or training preferred

EMR experience preferred

Experience with insurance coverage and benefits preferred

Descripción del empleo

Description

Job title: Front Office coordinator

Location: Cary, North Carolina - Midtown Pain and Spine Clinic, training will be held at Raleigh office.

Status: Full-Time, Non-Exempt

Department: Midtown Pain and Spine - Administrative

Reports to: Office Manager, Midtown Pain and Spine Clinic

Job Supervisory Responsibilities: None

Schedule: Monday - Thursday 8:00am - 5:00pm; Friday 8:00am - 2:00pm

Looking for a place to build your career? Want to love where you work and what you do? Then consider our opening! Midtown Pain & Spine is Cary's premier Pain Specialist. We pride ourselves in providing the safest and most innovative in-office pain management treatments and procedures. From trigger point injections to multi-modal treatments, we specialize in working with each patient's individual pain issues and using a variety of approaches to treat pain. Midtown is a division of East Carolina Pain Consultants, PLLC, North Carolina's most stable private pain practice. Our practice has committed to opioid reduction strategies by focusing on in-office procedures and a dynamic approach. To learn more about our practice, please visit: ecpcspine.com.

Job Summary

The Front Office Coordinator is responsible for overall front desk duties including maintenance of patient reception areas, patient registration and scheduling, answering telephones, payment processing, and insurance verification. The Front Desk Coordinator must demonstrate professionalism and tact at all times and should be attentive to patients’ needs, communicating any potential issues to staff or leadership. This position is vital to our pain clinic, as the Patient Care Coordinator will be the initial point of contact acknowledging patients upon their entrance to the practice.

Duties/Responsibilities

• Greet patients and visitors upon arrival.
• Answer phones in a pleasant and professional manner. Direct callers and communicate patient needs through telephone encounters to the providers.
• Assist patients with the check-in process by completing registration forms and verifying insurance.
• Utilize independent judgment when scheduling patient appointments.
• Optimize patient satisfaction and providers’ time by following appointment scheduling guidelines.
• Prepare patient charts for the medical staff.
• Maintain accurate patient records by updating demographic and insurance information.
• Manage and distribute incoming faxes, referrals and patient paperwork.
• Process outgoing patient referrals in a timely manner to expedite patient care.
• Responsible for completing medical records requests and uploading outside patient medical records.
• Collect co-payments and past due balances, responsible for cash handling.
• Follow procedures for opening and closing the office. Maintain a clean and tidy reception area.
• Communicate with co-workers and providers in a professional manner.
• Comfort patients by answering patient questions and anticipating needs.
• Follow HIPAA guidelines for protecting the confidentiality of patient information.
• Maintain operations by following policies and procedures.
• Perform other duties as assigned.

Education And Experience

• High school diploma/GED required. Post-secondary education or training preferred.
• Previous medical office experience is preferred.
• Previous EMR experience is preferred.
• Experience with insurance coverage and benefits is preferred.

Required Skills/Abilities

• Must possess excellent customer service skills.
• Demonstrate the ability to prioritize job duties with effective time management, as well as handle various tasks simultaneously.
• Ability to handle high patient volumes in a professional manner.
• Ability to maintain composure in stressful situations.

Work Environment

• Work performed in an office environment.
• Involves frequent contact with patients, physicians, and medical office staff.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Retirement plan options.
• Professional development and training opportunities.

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.