Patient Care Coordinator

Michigan State University; East Lansing (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Michigan State University is seeking an Administrative Support role in a medical office setting, focused on patient engagement and efficient clinic operations. The ideal candidate will assist with scheduling, documentation, and directing calls to the appropriate health professionals to support smooth patient care.

Responsibilities include maintaining a welcoming front desk, handling referrals and records, and ensuring compliance with billing and services.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of related experience in a medical office or clinic.
• Familiarity with electronic medical records and scheduling systems.

Responsibilities

• Serve as the first contact for patients, keeping a professional and welcoming environment.
• Triage and direct clinical calls to appropriate healthcare staff.
• Assist patients with completing required documentation and guidance.
• Maintain a clean, orderly reception and lobby area.
• Escalate complex issues to the proper departments for timely resolution.
• Support billing knowledge and standard medical services information as needed.
• Input and manage referral information; organize and retrieve patient charts and records.
• Demonstrate reliability with consistent attendance and team support.
• Perform any additional duties as directed by supervision.

Skills

Patient service

Scheduling

Communication

Phone etiquette

Education

High school diploma

Tools

EMR system familiarity

Job description

Michigan State University is seeking an Administrative Support role in a medical office setting, focused on patient engagement and efficient clinic operations. The ideal candidate will assist with scheduling, documentation, and directing calls to the appropriate health professionals to support smooth patient care.

Responsibilities include maintaining a welcoming front desk, handling referrals and records, and ensuring compliance with billing and services.