Patient Care Coordinator

Pinnacle GI Partners; East Lansing (MI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

No nights or weekends

Paid holidays

Floating holidays

Paid Time Off

Benefits package

401(k) with company match

Training opportunities

Supportive team

Job summary

Pinnacle GI Partners in East Lansing is seeking a Patient Care Coordinator to guide patients through their care journey by coordinating procedures, answering questions, and ensuring a seamless experience from start to finish. If you have healthcare scheduling experience or a strong customer service background, we’d love to help you grow your career with us.

No nights or weekends, comprehensive benefits, a 401(k) with company match.

Qualifications

• Healthcare-related customer service experience preferred.
• Strong communication and organizational abilities are essential.
• Willingness to learn EMR systems and scheduling tools.

Responsibilities

• Schedule GI procedures and diagnostic testing.
• Coordinate provider schedules and appointment changes.
• Assist patients with procedure preparation and questions.
• Track scheduled testing and ensure timely follow-up.
• Communicate with patients, providers, and healthcare facilities.
• Support patients to feel informed and confident throughout their care.

Skills

Customer service

Communication

Multitasking

Computer skills

Education

High School Diploma or GED

Tools

EMR systems

Scheduling software

Job description

Monday-Friday | Paid Holidays | Full Benefits

Job Type: Full-time

Pay: From $20.00 per hour

Are you passionate about helping patients and delivering exceptional customer service?

Join Pinnacle GI Partners as a Patient Care Coordinator in our East Lansing office. In this vital role, you'll help guide patients through their care journey by coordinating procedures, answering questions, and ensuring a seamless patient experience from start to finish.

Whether you have healthcare scheduling experience or a strong customer service background, we'd love to help you grow your career with us.

Why Join Us?

• No nights or weekends
• Paid holidays + floating holidays
• Paid Time Off
• Medical, Dental, Vision, Life & Disability benefits
• 401(k) with company match
• Training and growth opportunities
• Supportive, patient-focused team

What You'll Do

• Schedule GI procedures and diagnostic testing
• Coordinate provider schedules and appointment changes
• Assist patients with procedure preparation and questions
• Track scheduled testing and ensure timely follow-up
• Communicate with patients, providers, and healthcare facilities
• Help patients feel informed, supported, and confident throughout their care

What We're Looking For

• High School Diploma or GED
• 1-3 years of healthcare customer service experience
• Strong computer and EMR skills
• Excellent communication and organizational abilities
• Ability to multitask and manage competing priorities
• Ability to successfully pass a background check and drug screening

About Pinnacle GI Partners

Pinnacle GI Partners is a leading physician-led gastroenterology organization dedicated to delivering exceptional digestive healthcare through clinical excellence, innovation, and compassionate patient care.

Pinnacle GI Partners is an Equal Opportunity Employer and participates in E-Verify.

Skills

Required

Time Management

Novice

Problem Solving

Novice

Computer Skills

Novice

Critical Thinking

Novice

Behaviors

Required

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Self-Starter

Inspired to perform without outside help

Experience

Required

1 year:

Customer Service Experience

Preferred

Medical Office Appointment Scheduling

Medical Terminology

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.