Patient Care Assistant

Pinnacle GI Partners; Lansing (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Mon-Fri schedule

Paid holidays

Medical, Dental Vision and supplements

401k with company match

Job summary

Pinnacle GI Partners in Lansing, MI is seeking a Patient Care Assistant for our outpatient surgery center, with a Monday–Friday schedule, no nights or weekends. Under RN and endo tech supervision, you will handle pre-op and recovery tasks, greet patients, manage EMR check-ins, maintain supplies, and coordinate with care teams to ensure a smooth patient experience.

The role emphasizes accuracy, HIPAA compliance, CPR certification, and the ability to work under pressure while delivering

Qualifications

• High School graduate or equivalent
• Previous experience in the medical field preferred
• Previous customer service experience preferred
• Has good communication skills (written and oral)
• Able to distinguish emergency patient situations
• Able to adapt and work independently and efficiently under pressure, with multiple interruptions and with a high degree of accuracy
• Exercises discretion and integrity in dealing with confidential information (HIPAA privacy rules)
• Current CPR certification
• Must be authorized to work in the US
• Must successfully pass a background check and a drug screening

Responsibilities

• Escorts patient to pre-op area
• Obtains urine specimen, when indicated
• Obtains initial information re: driver, NPO status and prep results
• Terminally cleans pre-op rooms at end of the day
• Restocks area as needed
• Meets patients in their recovery slot and obtains family member/driver
• Escorts patients to their vehicles after discharge from the center
• Communicates information between recovery and pre-op nurses, as needed
• Cleans stretchers and patient recovery room slots
• Empties/replaces linen bags as needed
• Maintains stock levels of linen, patient nourishment and patient education materials
• Greet patients and visitors as they enter our facility
• Checks patients in for procedure using EMR system
• Answers phone calls as needed
• Assists with putting away newly received stock
• Performs other duties as directed by the Clinical Manager/Endo tech team lead

Skills

Customer service

Communication skills

HIPAA privacy compliance

Education

High School diploma or equivalent

Tools

EMR system

Job description

Schedule: 5 days/week, Mon-Friday, no nights or weekends

Shift: General 8/hr shift with 7:00 am start time. (Shift times will vary with facility schedule)

At Pinnacle GI Partners, we’re more than just a network of gastroenterology practices — we’re a community dedicated to delivering a world-class patient experience. Our team brings together exceptional physicians, state-of-the-art equipment, and a collaborative environment where professionals thrive.

We are currently seeking a Patient Care Assistant to support our Lansing outpatient surgery center.

Whether you're exploring a new direction in your career or seeking a more fulfilling path, this could be the opportunity you’ve been waiting for!

Some of your responsibilities will be:

Under the direction of Registered nurse, lead endoscopy technician, and clinical manager

Pre-op:

• Escorts patient to pre-op area
• Obtains urine specimen, when indicated.
• Obtains initial information re: driver, NPO status and prep results.
• Terminally cleans pre-op rooms at end of the day.
• Restocks area as needed.

Recovery Room:

• Meets patients in their recovery slot and obtains family member/driver.
• Escorts patients to their vehicles after discharge from the center (ambulatory or via wheelchair)
• Communicates information between recovery and pre-op nurses, as needed.
• Cleans stretchers and patient recovery room slots.
• Empties/replaces linen bags as needed.
• Maintains stock levels of linen, patient nourishment and patient education materials
• Greet patients and visitors as they enter our facility
• Checks patients in for procedure using EMR system.
• Answers phone calls as needed
• Assists with putting away newly received stock
• Performs other duties as directed by the Clinical Manager/Endo tech team lead.

What we are looking for in a candidate:

• High School graduate or equivalent
• Previous experience in the medical field preferred.
• Previous customer service experience preferred
• Has good communication skills (written and oral)
• Able to distinguish emergency patient situations
• Able to adapt and work independently and efficiently under pressure, with multiple interruptions and with a high degree of accuracy.
• Exercises discretion and integrity in dealing with confidential information (complies with HIPAA privacy rules)
• Current CPR certification
• Must be authorized to work in the US
• Must successfully pass a background check and a drug screening

What we offer:
A professional work environment where you can learn, enhance your skills and grow into new opportunities.

• Competitive pay rates
• A Monday-Friday schedule, no weekends and paid holidays
• Medical, Dental Vision and supplemental benefits (Benefits start at the 1st of the month after hire date)
• 401k with a company match (90-day waiting period applies)

About Pinnacle GI Partners

Pinnacle GI Partners is a gastrointestinal health company. Pinnacle GI Partners is a proud Equal Employment Opportunity Employer that participates in E-Verify.

Founded in 2020 and headquartered in Rochester, Michigan, Pinnacle GI Partners offers patients comprehensive GI services encompassing general and sub-specialty gastroenterology, colorectal surgery, endoscopic surgery centers, infusion services, anesthesiology and pathology.

Our vision is to lead the way in gastrointestinal care. We aim to partner with physicians throughout the US to support them in providing great patient care within their communities, to ensure access to the leading edge of clinical practice and research, and to enable a more connected and caring patient experience.

Our model builds on the legacies of our partner practices and is focused on building a platform for the next generation of physicians to support GI care in their communities

Our company maintains substantial physician ownership and is backed by HIG Growth Partners, a leading US-based private equity investment firm with extensive experience in building highly successful healthcare companies.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.