Call Center Agent

Pinnacle GI Partners; Rochester (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid holidays

Paid Time Off

Medical, Dental & Vision insurance

401(k) with company match

Life & Disability insurance

Company culture

Opportunities to learn and grow in HC

Job summary

Pinnacle GI Partners is hiring a Call Center Agent in Rochester Hills to serve as the first contact for patients, scheduling appointments, coordinating interdepartmental communications, and delivering outstanding service. The role emphasizes a predictable Monday–Friday schedule and a strong focus on patient experience.

You will handle scheduling, educate patients on procedures, verify insurance, and use EMR systems to support daily operations while maintaining confidentiality and accuracy.

Qualifications

• High School Diploma or equivalent required.
• Basic knowledge of medical terminology required.
• Medical office experience preferred.
• Previous patient scheduling experience preferred.
• Strong customer service and communication skills.
• Ability to communicate effectively by phone and in writing.
• Strong attention to detail with excellent organizational skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer incoming calls and provide exceptional customer service to patients and physician offices.
• Schedule office visits, procedures, and diagnostic appointments efficiently and accurately.
• Educate patients regarding procedure preparations and appointment requirements.
• Screen, document, and route calls and messages to the appropriate departments.
• Verify insurance participation and update patient insurance information as needed.
• Maintain accurate patient demographic information and records.
• Communicate with physicians and clinical staff regarding scheduling preferences and requests.
• Utilize EMR systems and office technology to support daily operations.
• Prioritize multiple tasks while maintaining accuracy and professionalism.
• Ensure patient confidentiality and compliance with privacy standards.

Skills

Customer service

Communication

Attention to detail

Teamwork

Multitasking

Phone etiquette

Education

High School Diploma

Medical Terminology knowledge

Tools

EMR systems

Job description

Monday-Friday | No Nights or Weekends | Paid Holidays | Full Benefits

Job Type: Full-time (FT40)

Pay: Starting at $17.00 per hour

Shift: General 8/hr shift (Shift times will vary with department schedules)

Looking for a healthcare career with work-life balance?

Join Pinnacle GI Partners as a Call Center Agent in our Rochester Hills office and become an important part of delivering an exceptional patient experience. In this role, you'll serve as the first point of contact for patients, helping schedule appointments and procedures, coordinating communication between departments, and ensuring every caller receives outstanding service.

This is a great opportunity for someone with strong customer service skills who enjoys helping others, thrives in a fast-paced environment, and wants a predictable weekday schedule.

Why Join Us?

• Starting at $17/hour
• Monday-Friday schedule
• No nights or weekends
• Paid holidays + floating holidays
• Paid Time Off available upon hire
• Benefits start the 1st of the month following hire
• Medical, Dental & Vision insurance
• Life & Disability insurance
• 401(k) with company match
• Supportive team culture
• Opportunities to learn and grow in healthcare

What You'll Do

• Answer incoming calls and provide exceptional customer service to patients and physician offices
• Schedule office visits, procedures, and diagnostic appointments efficiently and accurately
• Educate patients regarding procedure preparations and appointment requirements
• Screen, document, and route calls and messages to the appropriate departments
• Verify insurance participation and update patient insurance information as needed
• Maintain accurate patient demographic information and records
• Communicate with physicians and clinical staff regarding scheduling preferences and requests
• Utilize EMR systems and office technology to support daily operations
• Prioritize multiple tasks while maintaining accuracy and professionalism
• Ensure patient confidentiality and compliance with privacy standards

What We're Looking For

• High School Diploma or equivalent required
• Basic knowledge of medical terminology required
• Medical office experience
• Previous patient scheduling experience preferred
• Strong customer service and communication skills
• Ability to communicate effectively by phone and in writing
• Strong attention to detail with excellent organizational skills
• Ability to work independently and as part of a team
• Strong computer skills; EMR experience a plus
• Ability to multitask and adapt in a fast-paced environment
• Ability to successfully pass a background check and drug screening

About Pinnacle GI Partners

Pinnacle GI Partners is a leading physician-led gastroenterology organization dedicated to delivering exceptional digestive healthcare through clinical excellence, innovation, and compassionate patient care. Our network of providers and care teams is committed to creating an outstanding patient experience while fostering a collaborative and supportive workplace.

Pinnacle GI Partners is an Equal Opportunity Employer and participates in E-Verify.

Qualifications

Education

Required

High School or better.

Experience

Required

1 year:

Medical Terminology

Preferred

Knowledge of and/or experience in a private medical office setting preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.