Patient Care Coordinator

Troy Gastroenterology P.C; East Lansing (MI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Paid holidays

Medical, Dental, Vision, Life & DI

401k with company match

Job summary

Pinnacle GI Partners is seeking a full-time Patient Care Coordinator in East Lansing, MI to guide patients through their care journey and support our medical team. The role emphasizes scheduling GI procedures, coordinating with providers, and communicating clearly with patients, families, and staff.

A background in healthcare or customer service is preferred, with on-the-job training provided to the right candidate.

Qualifications

• Completion of High School or a GED program.
• 1-3 years of customer service experience in a medical setting.
• Must demonstrate a high competency level with general computer applications and functions.
• The ability to multi-task and manage multiple priorities.
• Must successfully pass a background check and a drug screening.

Responsibilities

• Schedules GI procedures to be performed in a facility.
• Manages and reviews providers' schedules.
• Follows procedure for notifications of changes in the schedule such as cancellation and rescheduling.
• Schedules Radiology and misc. testing for the dept.
• Establishes and follows tracking for testing scheduled.
• Communicates effectively and professionally with patients, visitors, physicians, and co-workers.
• Providing prep answers for any procedures and or testing.
• Comforts patients by anticipating patients' anxieties; answering patients' questions.

Skills

Customer service

Time management

Computer skills

Detail oriented

Team player

Education

High school diploma or GED

Job description

At Pinnacle GI Partners, we believe our success begins with the satisfaction and growth of our team members. If you’re ready for a new direction or looking to build a meaningful career in healthcare, we invite you to explore your next opportunity with us.

We are currently seeking a full-time Patient Care Coordinator for our East Lansing, MI office. In this role, you’ll play a vital part in guiding and supporting our patients throughout their care journey. Candidates with prior healthcare or customer service experience are encouraged to apply—we’re happy to provide training to help you succeed.

Primary duties and responsibilities

• Schedules GI procedures to be performed in a facility
• Manages and reviews providers' schedules
• Follows procedure for notifications of changes in the schedule such as cancellation and rescheduling
• Schedules Radiology and misc. testing for the dept.
• Establishes and follows tracking for testing scheduled
• Communicates effectively and professionally with patients, visitors, physicians, and co-workers.
• Providing prep answers for any procedures and or testing
• Comforts patients by anticipating patients' anxieties; answering patients' questions

Qualifications

• Completion of High School or a GED program
• 1-3 years of customer service experience in a medical setting
• Must demonstrate a high competency level with general computer applications and functions
• The ability to multi-task and manage multiple priorities
• Must successfully pass a background check and a drug screening

What we offer:

A professional work environment where you can learn, enhance your skills and grow into new opportunities.

• Competitive pay rates
• Paid time off
• Paid holidays with bonus paid floating holidays
• Medical, Dental, Vision, Life & Disability benefits
• 401k retirement plan with company match

We are a proud Equal Employment Opportunity Employer. PinnacleGI Partners participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

To learn more about our Providers and our company please visit https://www.pinnaclegipartners.com

About Us

Pinnacle GI Partners is a family of gastroenterology practices. We strive to differentiate our practices with an excellent patient experience, bringing together a remarkable network of skilled physicians with top-notch equipment, facilities, and opportunities to collaborate as professionals.

Qualifications

Skills

Required

Time Management

Novice

Problem Solving

Novice

Computer Skills

Novice

Critical Thinking

Novice

Behaviors

Required

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Self-Starter

Inspired to perform without outside help

Experience

Required

1 year:

Customer Service Experience

Preferred

Medical Office Appointment Scheduling

Medical Terminology

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.