Patient Care Coordinator

HearingLife; Dublin (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

HearingLife is seeking a Patient Care Coordinator to enhance patient experiences in their clinics. The role involves managing appointments, ensuring customer satisfaction, and supporting operational functions. Ideal candidates will have strong communication skills and experience in customer service or healthcare.

Benefits

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability coverage

Free Life Insurance

Pet Insurance

Discounted Hearing Aids and Products

Daycare Flex Savings Plan

Growth and development opportunities

Qualifications

• High school diploma or GED required; college degree preferred.
• 1-2 years of experience in customer service or healthcare-related roles.

Responsibilities

• Welcome patients and maintain high customer service levels.
• Schedule and confirm patient appointments.
• Collect and verify medical insurance information.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Technology proficiency

Education

High school diploma or GED

College degree (preferred)

Job description

Join to apply for the Patient Care Coordinator role at HearingLife

Overview

Who is HearingLife?

HearingLife is a national hearing care company and global leader in hearing healthcare, built on a heritage of care, health, and innovation since 1904. We operate more than 600 hearing care centers across 42 states, helping patients through personalized care and hearing aid devices. Our scientific, results-oriented approach is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Benefits

• PTO & Paid Holidays
• Work-Life balance is VERY important to us!
• Medical, dental, vision, and HSA
• 401K+ Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members.
• Daycare Flex Savings Plan
• Growth and development opportunities

Responsibilities

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing administrative and operational functions, and coordinating patient interactions and needs.

Daily Tasks

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Ordering and receiving office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Growth Opportunities at HearingLife for Patient Care Coordinators include comprehensive onboarding and a Hearing Instrument Specialist Apprentice Program, allowing individuals to learn and become Hearing Aid Specialists by completing clinical hours alongside trained professionals.

Qualifications

Education and Experience

• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in customer service, administrative, or healthcare-related roles.

Skills and Abilities

• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems.

We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, sex, national origin, disability, or veteran status.