Patient Care Coordinator

Ottobock; Mechanicsburg (Cumberland County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading company in prosthetics and orthotics is seeking a Patient Care Coordinator for their Mechanicsburg and Harrisburg locations. The role involves providing administrative support, scheduling appointments, and ensuring excellent patient service. Ideal candidates will have strong communication skills and office experience, particularly in a medical setting.

Benefits

Medical

Vision

Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term disability

401k match up to 3.5%

Qualifications

• Experience in an office administrative role, preferably in a medical setting.
• Knowledge of Medicare and Medicaid preferred.

Responsibilities

• Provide administrative support at various locations, including answering phones and scheduling appointments.
• Obtain medical documentation and secure insurance authorizations as needed.
• Maintain a clean office environment and accept payments from patients.

Skills

Communication

Interpersonal Skills

Organizational Skills

Analytical Skills

Time Management

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

Founded in 2004, Ability Prosthetics and Orthotics (APO) is a prosthetic and orthotic (O&P) company founded under one simple but meaningful principle: Enhance the health and well-being of all our patients through artificial limbs and braces that fit their bodies — and their lives. With our comprehensive care philosophy and trained practitioners, we manage our patients’ care from top to bottom, raising the bar on what they can expect from a prosthetic and orthotic company. In 2020, Ability Prosthetics and Orthotics joined Ottobock Patient Care. Together, we are all about excellence and innovation – in the people we employ as well as in our products and services. Great people drive our culture and you'll you have the chance to grow in an ever-changing field, improve access to care, and most importantly deliver the best possible patient care experiences. We value our employees and offer generous benefits.

We are currently looking for a Patient Care Coordinator to cover our Mechanicsburg and Harrisburg, PA locations.

Duties & Responsibilities

• Provide administrative support of the front desk at various locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Schedule new appointments with patients and modify existing ones as needed.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• High school diploma or equivalent.
• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• Office administrative experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%

About the company

Ottobock is a German prosthetics company situated in Duderstadt with 49 local stations all around the world.

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