Patient Care Coordinator

Mission Veterinary Partners; West Jefferson (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading veterinary clinic as a Patient Care Coordinator, where you'll be the vital link between staff and clients. This full-time role involves managing client interactions, documenting medical notes, and creating treatment plans in a supportive team environment. Enjoy competitive pay, growth opportunities, and a comprehensive benefits package.

Benefits

Medical, dental, and vision coverage

Paid time off (PTO)

Six paid holidays

401(k) with company match

Scrub allowance

Qualifications

• Passion for exceptional client service.
• Genuine love for animals.
• Friendly and personable attitude.

Responsibilities

• Manage client interactions from check-in to check-out.
• Document medical notes and create treatment plans.
• Coordinate with technical teams and follow up post-visit.

Skills

Verbal communication

Active listening

Emotional intelligence

Social awareness

Multitasking

Computer skills

Written communication

Education

High school diploma

Medical terminology knowledge

Job description

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Overview

WEST JEFFERSON ANIMAL HOSPITAL has an opportunity for a PATIENT CARE COORDINATOR to join our team!
West Jefferson Animal Hospital proudly serves the West Jefferson OH area for all pet-related needs. Our clinic is led by Paul Stephenson, a licensed veterinarian with over 35 years of experience serving the community.

Location: 121 E. Main St., West Jefferson, Ohio 43162

Shift Details: Full-time (30+ hours/week), with AM and PM shifts, or PM only, or mid-day shifts available.

Pay Range: $14.00 - $16.00/hour (based on experience)

What We Are Looking For: Our Patient Care Coordinator acts as the liaison between staff and clients, requiring excellent verbal communication, active listening, emotional intelligence, social awareness, and multitasking skills in a fast-paced environment.

What We Offer: A supportive team environment emphasizing collaboration and compassion, growth opportunities, work-life balance, and a comprehensive benefits package including:

• Medical, dental, and vision coverage
• Paid time off (PTO)
• Six paid holidays
• 401(k) with company match
• Scrub allowance

Job Summary: The role involves managing client interactions from check-in to check-out, documenting medical notes, creating treatment plans, coordinating with technical teams, and following up post-visit.

Responsibilities:

• Uphold MVP core values and mission
• Contact clients before appointments to set expectations and address questions
• Greet clients warmly and escort them to exam rooms
• Enter medical information during exams and update records
• Create and explain treatment plans
• Coordinate with technical staff to complete treatment plans
• Schedule follow-up and wellness visits
• Manage prescriptions and communicate with clients
• Explain discharge instructions and handle client checkouts and payments
• Conduct post-visit follow-ups

Additional Functions: Perform other related duties as assigned.

Qualifications:

Required:

• Passion for exceptional client service
• Genuine love for animals
• Friendly and personable attitude
• Active listening and accurate transcription skills
• Knowledge or eagerness to learn veterinary terminology
• Strong computer skills
• Effective written and verbal communication

Education & Experience:

• High school diploma (required)
• Medical terminology knowledge (preferred)

Physical Requirements:

• Prolonged standing and computer work
• Ability to lift up to 40 lbs unassisted

Identity Statement: Be prepared to be on camera during interviews and assessments; your picture may be taken for identity verification.

Reasonable Accommodations: Applicants with disabilities may request accommodations by emailing [e-mail].