Patient Care Coordinator - Fulltime Remote!

Comp-X Medical; Jacksonville (FL); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in healthcare services is seeking a Patient Care Coordinator to provide customer service for workers’ compensation patients. This full-time remote role involves assisting clients, coordinating medical services, and ensuring effective communication throughout the process. The ideal candidate will possess strong organizational and communication skills, along with a commitment to delivering exceptional service.

Qualifications

• 1-2 years of customer or patient service experience preferred.

Responsibilities

• Assist clients via phone, email, and fax.
• Monitor treatment status and obtain case updates from providers.
• Follow up with patients to ensure services/products are delivered.

Skills

Organizational Skills

Problem-Solving

Leadership Skills

Communication Skills

Tools

Office Software

Job description

Patient Care Coordinator - Fulltime Remote!

Join to apply for the Patient Care Coordinator - Fulltime Remote! role at Comp-X Medical.

Job Purpose

The Patient Care Coordinator provides customer service assistance to clients arranging medical services or products for workers’ compensation patients. The Care Coordinator is the primary contact for clients and network providers, focusing on clinical service-related claims such as DME, PT, and Radiology.

Job Responsibilities

• Assist clients via phone, email, and fax.
• Answer questions regarding medical services, products, and pricing.
• Arrange for patients to receive medical services/products promptly.
• Monitor treatment status and obtain case updates from providers.
• Locate and assign appropriate providers.
• Follow up with patients to ensure services/products are delivered and needs are met.
• Update clients throughout and after the order process via verbal and email communication.
• Document all notes accurately and timely within the system.

Required Skills and Experience

• Strong organizational, problem-solving, and leadership skills.
• Ability to interact effectively with people of all ages and backgrounds.
• Proficiency in computer and office software.
• Effective verbal and written communication skills with an outgoing personality.
• 1-2 years of customer or patient service experience preferred.

Work From Home Requirements

• All necessary equipment provided, including desktop computer and monitor.
• A private, quiet, dedicated workspace is required.

Company Overview

At Comp-X Medical Management, we are committed to evolving healthcare networks to better serve providers and members. Our mission is to streamline provider engagement, improve relationship management, and achieve better outcomes using innovative platforms and workflows. We are dedicated to providing top-tier service, with a customer support team based entirely in the United States, available 24/7/365.