Patient Care Coordinator II

Orthopedic One; Dublin (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Dublin, Ohio is seeking a full-time Medical Assistant to support physicians and staff in delivering exceptional patient care. The role involves assisting in clinical and administrative tasks, ensuring smooth patient flow, and providing education. Ideal candidates will have a background in medical assisting, preferably in orthopedic settings, and must maintain CPR certification. Join a collaborative team dedicated to patient well-being and efficient care delivery.

Qualifications

• Prior experience in a physician office, especially in orthopedics or surgical settings is essential.
• Casting experience is a plus.

Responsibilities

• Assists surgeon during office hours by facilitating patient flow and preparing for exams.
• Obtains insurance pre-certification for procedures and schedules pre-admission testing.
• Develops and maintains pre-op patient education programs.

Skills

Patient Education

Communication

Teamwork

Education

Medical Assisting

CPR Certification

Job description

Schedule - Shift Regular Full Time - Day Shift

Assists physicians and staff in coordinating and providing patient care. Functions as primary liaison between patients, staff, and physicians.

RESPONSIBILITIES AND ACCOUNTABILITIES

1. Clinical:
   • Assists surgeon during office hours by facilitating patient flow, accompanying patients to exam/procedure rooms, assisting patients as needed with walking, transfers, dressing, specimen collection, and preparing for exams.
   • Provides patient education related to treatment.
   • Answers, triages, and returns phone calls. Communicates changes to clinic schedule as needed.
   • Removes or applies wound dressing.
   • Assists in the application or teaching related to bracing/casting.
   • Removes sutures or staples after physician assessment of the wound.
   • Prepares supplies and draws up injections for physicians.
   • Electronically retrieves x-ray, MRI, or other records for physicians.
2. Administrative:
   • Obtains insurance pre-certification as needed for diagnostic procedures, treatment, medication, or surgery.
   • Books surgery and completes all associated paperwork, prepares consents, etc.
   • Schedules pre-admission testing for patients by contacting PCP or hospital.
   • Ensures that any special surgical instruments/devices or DME have been ordered for surgery and post-op care.
   • Sends completed pre-admission testing to the appropriate surgery location prior to patient surgery.
   • Prepares x-rays and other patient information for the doctor to take to surgery.
   • Completes disability forms or other documents requested by patients, reviewing with physicians as needed.
   • Works with the Patient Accounts department to ensure hospital charges or consults are entered for billing and resolves any issues.
   • Provides coverage for vacation/sick calls from other clinicians.
   • Develops and maintains pre-op patient education programs.
   • Places prescription refill orders at the direction of physicians.

TEAMWORK

• Willingly provides coverage, volunteers assistance, and maintains workflows within the department as needed without direct supervision.
• Works cooperatively, refrains from negative conversations, shares knowledge constructively, and addresses conflicts directly.
• Considers others in the work environment regarding breaks, use of resources, noise levels, etc.

POLICIES AND PROCEDURES

• Knows and complies with policies and procedures as per the Employee Handbook and other documents.
• Supports leadership in implementing policies and participates in training and daily activities accordingly.

QUALIFICATIONS

Education, Experience, Certification and Licensure Requirements:

Completed a medical assisting or comparable education. Certification related to the program is preferred. Prior experience in a physician office, especially in orthopedics or surgical settings, is essential. Casting experience is a plus. Must maintain current CPR certification.